@Fritoqueen wrote:Voicemail keeps stopping
How are you accessing it, an app?
Yes, through the Verizon app. It will open then go back to home screen with the message "voice-mail keeps stopping ". I have tried rebooting phone and clearing cache.
Have you checked to see if a Software Update is needed on your device? Have you tried a Network Reset? If not, what type of device do you have? Typically, that helps get the device back on the network.
*Angela
Hello, good morning and thank you for getting back to me.
Hello, Thank you so much for reaching out to us. It will be my pleasure to assist you today, in order to proceed and provide you a better response, I will send you a private note.
>Karen
I juse did the network reset. Still won't open. I have version 1.0.09 in the app info there's an option to allow app to modify system settings. Should I allow?
Yes, you can allow that App permission. Can you also try uninstalling and reinstalling My Verizon? What happens if you try to access the online version instead of the App? Please let me know, I'll be standing by!
*Angela
Hello Angela. I did the network reset. I did the Google Pay Service update. I've allowed the app to modify system. I retarted phone for the 5th time. Visual voice mail will not open
Thank you for letting me know. Just to confirm, you cleared the cache and cookies for the Visual Voicemail app within your phone's settings, correct?
*Brianna
Thank you for reaching out. We would be happy to help in any way we can with your voicemail. Can you tell us more about what is happening or what you mean when you state is keeps stopping? ~Roger
When I tty to open the app it blinks open then closes with the message "Voice-mail keeps stopping". I have cleared cookies, rebooted phone. I can dial 1 but I want the visual voice-mail.
Hello! Thank you for that information. There are a few troubleshooting options we can do on your device to get your voicemail working again! I know it's super important having access to it. Let's take a look at the account to see what can be done! How does that sound? Just send me a message back, and we'll be standing by!
*Angela
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