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Why is my Signal Strength so weak now

I live in the 85122 area. Only recently (last 3 weeks) signal strength went from 4 bars to 1/2 bar. It has happened to my husband also (so it is not cell phone specific as he uses a different phone on Verizon). Does anyone know what is happening? I have gone through some basic tech things with Verizon on the phone, but no luck. Still stuck weak weak 1/2 bar of signal strength all over the 85122 and 85222 area. (Note: weather is perfect here so it is not the weather, the cell towers are not out or being worked on, and we don't have many people living out here so not that much congestion).

Comments

Verizon_Support

We want to be sure your service is working the way it should bjdd. Let's work together to get this resolved. I know you mentioned that your signal bars are lower than normal. Can you tell us what specific impact this is having on your service. For example is it affecting calls, texts, or data? Were there any changes to your device around the time the issue began such as new updates or software?

RashadM_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

rmarker

Same problem...lived in the same location for 10 Years and now all of our family phones will not work...not enough signal strength to talk on the phone

Verizon_Support

Hello rmarker,

I would be concerned too if there were any change to my service. What zip code is this in? What signal do you get? What happens when you place a call?

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

rmarker

Zip code is 84075

We get 1-2 bars (it fades in and out)

Calls get through but you cannot carry on a conversation because no one can

hear what you are saying...very frustrating!

Thanks for responding? Hope we can find a solution. I have had a business

account w Verizon for over twenty years ([Removed]) and love

to get this resolved so we can stay another twenty years.

Rich [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

truejew676

I have the same issue with my phone. I live in the Denver, Colorado area with a iPhone 6 that was bought when they first came out under a grandfathered plan (about ten years old). Besides slow speeds, which I realize is due to the age of my phone and iOS updates throttling my performance, I am having really weak signal strength. I honestly cannot recall the last time I had full signal, eg LTE, and this issue has carried itself into cities, such as Dallas, Texas, where that isssue never happened. At this point, the only cause that appears apparent is due to Verizon either a.) reducing the signal strength my phone can tap into because of my old plan, which did no have throttling verbiage FYI, b.) not updating their towers to be competitive any more, or c.) is it Apple some how interfering with the signal through the iOS? If it is the either a or b, please advise of the time frame you will be updating your hardware and/or how I can avoid this throttling while maintaining a comparable plan to what I currently have, but if it is c, which I strongly doubt, please reach out to them publicly or take whatever action necessary to compensate your customers for the inconvenience they are causing, which we are all blaming Verizon for. I have been a loyal customer for fifteen years, but with no fair resolution, I am going to have to switch carriers.

NEPTU96

When 1.5 to 2 bars of signal, I cannot access App store, incoming photos in messages takes hours to happen, texts are not received immediately, cannot access apps already loaded on my iphone 8.

Verizon_Support

NEPTU96,

We want nothing more than for you to be able to access all of the features of your phone and for you to have the best available experience on our network. When did you begin experiencing trouble with your iPhone 8? What displays(1x, 3G, LTE) next to the signal bars on your phone? What data speeds are you achieving on your phone? This link https://www.verizonwireless.com/support/knowledge-base-222123/ provides steps to test your speeds via the My Verizon app. You can also test your speeds by Googling 'speed test'.

ShawnteJ_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JaneMRobinson

I have had the same problem within the past ten days (and my husband) so I went to the verizon store and bought a new one thinking it was my old phone with the problem. Same issue with new one. Calls are not connecting, same problem with out-going calls.

Sometimes the calls get connected...after seconds of no sound. I have always love my Verizon account but now I am looking to changin providers.

The power bars are at one or two. Completely unacceptable.

TA79

Alright. I will give this a shot. Approximately 2 weeks ago the signal strength within and around my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place. This was after ~ 5 years of absolutely perfect service! The change was clear and sudden, whereas I used to have 4 bars and then it quickly shifted to 1-2 bars and in some cases "No Service". The problem is definitely not an issue with my specific phone since it affects my wife's phone as well (I have an iPhone and she has an Android).

I went to the local Verizon store for assistance and they walked me through several steps to attempt to resolve the issue, but to no avail. They checked my zip code (07840) and their system indicated that my area should have great 4GLTE service. I also checked the Verizon coverage map available on the website to confirm their findings. The Verizon Store associate also said that Verizon is transitioning their tower equipment for the eventual move toward 5G service and that may be causing the issue, however I see that in an earlier post a moderator to this forum stated that is absolutely not the case. I would advise Verizon to inform their store associates not to make that claim as it is apparently untrue.

So to answer some of the questions I have seen asked by the site moderators on this and other threads regarding this issue. My zip code is 07840. This issue is impacting calls and text messages, and to a lesser extent data throughout all parts of the day. In the last 2 weeks there has not been any changes to the buildings, foliage, or the population in my area. This issue must be something that changed on the Verizon side of service. I understand that Verizon cannot guarantee service indoors, but that does not explain the clear and severe change in signal strength from the previous 5+ years. I do not intend to buy a network extender as there is no guarantee that it would resolve the issue since you have not been able to identify what the issue is. I hope you can provide resolution. Please advise. Thank you.

Verizon_Support

TA79, we never want to hear about how serviced has downgraded. Allow us to work towards a resolution. Over time there are things that can actually change in your area that can impact signal that we regrettably are not able to control. Have we been able to investigate this through a network ticket? When you are indoors & have trouble, we suggest using Wi-Fi for calls, texts & data. Have you been able to use that? AliciaD_VZW

amycramer

After 2 days of research I have figured out why we are all having so much problems. It is the same talk over at all the other big carriers. They have sold us out to all the small carriers. Time to switch for sure.

https://smarttechtune.com/what-cell-phone-companies-use-verizon-towers/

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