Why is my Signal Strength so weak now

[bjdd]

I live in the 85122 area.  Only recently (last 3 weeks) signal strength went from 4 bars to 1/2 bar.  It has happened to my husband also (so it is not cell phone specific as he uses a different phone on Verizon).  Does anyone know what is happening? I have gone through some basic tech things with Verizon on the phone, but no luck. Still stuck weak weak 1/2 bar of signal strength all over the 85122 and 85222 area. (Note: weather is perfect here so it is not the weather, the cell towers are not out or being worked on, and we don't have many people living out here so not that much congestion).

[vzw_customer_support]

We want to be sure your service is working the way it should bjdd. Let's work together to get this resolved. I know you mentioned that your signal bars are lower than normal. Can you tell us what specific impact this is having on your service. For example is it affecting  calls, texts, or data?  Were there any changes to your device around the time the issue began such as new updates or software?

RashadM_VZW

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[rmarker]

Same problem...lived in the same location for 10 Years and now all of our family phones will not work...not enough signal strength to talk on the phone

[vzw_customer_support]

Hello rmarker,

I would be concerned too if there were any change to my service. What zip code is this in? What signal do you get? What happens when you place a call?

ChristopherM_VZW

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[rmarker]

Zip code is 84075

We get 1-2 bars (it fades in and out)

Calls get through but you cannot carry on a conversation because no one can

hear what you are saying...very frustrating!

Thanks for responding? Hope we can find a solution. I have had a business

account w Verizon for over twenty years ([Removed]) and love

to get this resolved so we can stay another twenty years.

Rich [Removed]

personal information removed as required by the Verizon Wireless Terms of Service 

Message edited by Verizon Moderator

[bjdd]

85122 here and we USED to get good signal strength. Now it's iffy.

Sometimes 4 bars but more and more 1 bar or less. I think Verizon has a

congestion problem on their bandwidth. Too many new customers equals poor

signal strength? Not sure. But am starting to look at TMobile as they will

pay off my phone for me to jump ship. Might be time.

[vzw_customer_support]

We certainly want to make sure that this issue is resolved. Do you know if any new construction has occurred in your area?

HarleyE_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[rmarker]

Not right around our house...no.

Rich

[Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[vzw_customer_support]

This is never the experience that we want you to have when using our services, rmarker. Have you had your device or the SIM Card inside your devices replaced recently? These can slowly degrade over time which will reduce or stop your signal. Have you had a ticket submitted to look into the towers in your area?

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[rmarker]

We have four phones...2 ea 6's and 2 ea 7's...none of them work!

Have submitted a ticket for the tower check? How do we do that?

Rich  [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[Mad17]

Weak signal began about 2 weeks ago. My 6 year old mifi jetpack began fluctuating signal from 4g to 3g then 1x. Called tech support, did all the restarts, reboots, etc. etc. Went to my verizon store today and purchased a new ellipsis jetpack, got home connected my computer, then 10 minutes later, dropped signal completely. I have heard that with the new 5g construction underway, that the old towers may be affected. If so, the signals could have been compromised, and will Verizon restore signal to full strength for 4g customers. Our phones have excellent text and call but the data does fluctuate some when at home. Neighbors have similar issues. Zip code is 37814, 37708. This is not my equipment's issue. This is a signal issue. 

[vzw_customer_support]

We certainly want to keep you connected when it comes to your data. I'm glad to hear that you are able to call and text without any issues. Thank you for providing helpful information. I took a look at the zip codes you provided and all looks good with nor reported outages. You mentioned you mostly notice this at home. How far away to you have to go from your home before you notice an improvement? In the last 2 weeks, has anything changed in your area (new construction, events taking place, etc)?

ErinW_VZW

[bjdd]

I have no construction going on anywhere. And no help even though when I

called 611 Custer service said someone from tech would call me back. . Not

happy.

On Jun 24, 2017 5:55 AM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

bjdd,

Thank you for those details. We want to make sure this gets resolved for you. Are you able to make calls using Wi-Fi?

TabithaJ_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[bjdd]

How in the world do you make calls using wi fi???

Barb [Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[vzw_customer_support]

That is a great question. We want to make sure we guide you to the right place. What kind of phone do you have? Does restarting your device help with your service? Since this started, have you tried resetting your Network Settings?

JavierMD_VZW

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[JOSSIT38]

Why is Verizon telling everyone to "Use WiFi Telephone" .    Internet WiFi is a totally different service that Verizon customers are paying another provider for internet service.    The fact is that Verizon has taken money for cellular telephone service that is supposed to be provided by a cellular telephone network so it will be PORTABLE.   Is not PORTABILITY the whole reason Americans switched from Land Lines to Cellular phones?    I think Verizon is using signal power for 5G and leaving the 4G customers CHEATED.   I'm going to look for a cellular provider that IS NOT going to 5G.  I don't need nor do I want 5G.  I only want what I paid for and what Verizon used to provide years ago.  It was once a reliable cellular phone service.  Now, they ask, "Where is your phone not working well?"    My answer is, "All over the USA.  Where it used to work it no longer does.  Everywhere".

[vzw_customer_support]

We definitely don't want to lose you, and we don't want you to feel cheated in any way. I'm sure I can shed some light on the subject of indoor use. My family and I experience issues with our service in specific rooms of our home, so I completely understand what you mean about indoor use. It's a challenge with all carriers, simply due to the different things that play a factor with your service when you're inside (concrete, brick, or other building materials, foliage, tower relocation or antenna alignment, etc.). Here's a short but effective video that provides you with more details about the different factors that affect your service: http://spr.ly/6182GTV6K 

No carrier can guarantee indoor coverage, and WiFi Calling is a great way to make sure you can count on your device to keep your calls and data sessions when you're inside. The following link provides more information: http://spr.ly/6604HG7Vw;

[9wood]

For weeks now myself included have inquired about the poor signal issue all we get is same repeat reply or replies yet no real answer or help beyond that I and other have been told qoute it's just your device inqoute i.e buy a new phone seems a lot of just your device all over the country happening a coincidence? Would think they would address the issue better 

[truejew676]

I have the same issue with my phone.  I live in the Denver, Colorado area with a iPhone 6 that was bought when they first came out under a grandfathered plan (about ten years old).  Besides slow speeds, which I realize is due to the age of my phone and iOS updates throttling my performance, I am having really weak signal strength.  I honestly cannot recall the last time I had full signal, eg LTE, and this issue has carried itself into cities, such as Dallas, Texas, where that isssue never happened.  At this point, the only cause that appears apparent is due to Verizon either a.) reducing the signal strength my phone can tap into because of my old plan, which did no have throttling verbiage FYI, b.) not updating their towers to be competitive any more, or c.) is it Apple some how interfering with the signal through the iOS?  If it is the either a or b, please advise of the time frame you will be updating your hardware and/or how I can avoid this throttling while maintaining a comparable plan to what I currently have, but if it is c, which I strongly doubt, please reach  out to them publicly or take whatever action necessary to compensate your customers for the inconvenience they are causing, which we are all blaming Verizon for.  I have been a loyal customer for fifteen years, but with no fair resolution, I am going to have to switch carriers.

[NEPTU96]

When 1.5 to 2 bars of signal, I cannot access App store, incoming photos in messages takes hours to happen, texts are not received immediately, cannot access apps already loaded on my iphone 8.