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Why is my data usage so high?

Historically my wife and I carry over data, a couple times we went over the limit so I bumped us up to the next size plan, that seemed to be more than enough. Then we went over again, so I would purchase an extra gig here or there and eventually going up to another plan. What I don't understand is my wife's phone spends 99% of it's time connected to the home wifi. But yet this week it says she's used 6GB of data, mostly on social media, which she does not even use. She doesn't even have a social media account. This last time I paid our bill and I noticed it said we had 75% of our data left, two days later we were out of data. Why? We haven't done anything different, updates are set for over wifi only.

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Verizon_Support

It is vital that we find out what is causing your data to be used, given that there is so much access to Wi-Fi. What is the make and model of your wife's device? Other than unexpected data use, has she noticed anything peculiar about the way her phone runs?

GeorgeS_VZW

megacabcummins

Its not just her's it's mine also, but her's is always on wifi. Hers is an LG V40, mine is a refurb V30. It's just strange we don't really change our routines, then out of the blue we'll get a massive data usage, then back to normal for awhile. Like I said, this time it was like 8gb gone in a couple days. She has volume issues with her phone once in awhile, but pretty sure that has nothing to do with any of this. We have Xfi for our wifi, we just jumped up to 600mb speeds. Is it possible that it just shows her phone is connected to the wifi but really isn't???

megacabcummins

And thank you for the reply.

Verizon_Support

This is concerning to hear, let's take a look at what's going on. Please send a Private Note.

megacabcummins

Verizon_Support

megacabcummins Thank you for allowing us to work with you. We've sent you a private message. I want to make sure that all of your concerns are addressed.

megacabcummins

Well they were not, not even close.

I ended up having to get two unlimited plans so we didn't have to keep paying for overages. So now I am paying even more. I can switch to Xfinity, get two unlimited plans WITH two new S21 Ultras and still pay less for what I am getting now. I've been a Verizon customer for a really long time and Verizon has dropped the ball on customer service. The only reason for private messages is so new people on the forums don't see how little customer service pays attention to what is going on. I kept getting the same questions over and over, or the same canned responses. Not one person took the time to go back and read my replies. One of my lines is a tablet, that has been turned off for months, but somehow still rolling through data. I could keep going but what's the point...

Verizon_Support

Rest assured it is our intention to resolve your concerns. The purpose of a private message is to discuss account specific information. Please meet us in a private message to continue.

acraftylady2

If the tablet is off the account it shouldn't be using data so check and make sure. Are you saying the tablet is not listed on the account and is still using data? When I had a tablet connected after I decided I didn't need data on it had it taken off the account and checked to make sure it was not listed and it wasn't. Very weird you took it off the account and it still shows using data. If you can get cheaper with good coverage and free phones probably your best bet is to switch.

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