dfndr is holding me hostage

[medtran]

how do I remove DFNDR from my Galaxy J3?

[deloused]

How do I uninstall DFNDR using Android settings? - PSafe Help

[medtran]

Already tried this. Did not work. It would not allow me to disable DFNDR  as a device administrator. That is why I was stuck. I had disabled accessibility earlier and tried to swipe the icon to the trash and it did not work. When I turned on accessibility, I swiped the icon  and it removed it - finally. Thanks for your recommendation. My next step was to email Psafe.

[vzw_customer_support · Accepted solution]

medtran

 Thank you for reaching out to us. My first suggestion is going to be a factory reset of the device. Make sure that Auto-restore is turned off and reset the device.

Second method:

1. Frist of all, switch off the cell phone by pressing the Power button.
2. Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.
3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.