How do I talk to a real person about a billing question?
When you attempt to make any call you will automatically be transferred to the billing department.
Call customer service at 1-800-922-0204 from another phone or *611 from your phone.
What if your phone has suspended service temporarily?
No way to talk to rep. Sends a link to “chat” for every reason. No option to talk.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
This platform is an online resolution tool. We work with customers via a message thread to resolve concerns. This is why we encourage individuals to contact us in Private Note when we are needing to discuss account specific information, to keep your information safe and confidential. - ErichC_VZW
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