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mobile hotspot not working in my area

Truehart74
Enthusiast - Level 2
‎09-09-2020 04:23 AM

using it for 5 years and now it's not working. Saying unable to connect. I've reset and done everything on my end.....please help!

3 people had this problem.
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dsimmons1977
Enthusiast - Level 1
‎09-09-2020 04:37 AM

Same issue on both phones on my plan

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Sarcastic_nematode
Enthusiast - Level 1
In response to dsimmons1977
‎09-09-2020 04:59 AM

Same issue in NW Maine

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jdfordhd
Enthusiast - Level 2
In response to Sarcastic_nematode
‎09-09-2020 05:09 AM

So far there are no comments from the Verizon team.!! You know, the standard "I am very sorry that:

*your dog must have eaten your hotspot, just monitor his stool until we find an answer.

*your wife left you and the judge awarded her your hotspot.

*your hotspot's refusal to wear a mask must have infected it with Covid19.

*your hotspot has been kidnapped and you will receive ransom demands by text shortly.

 

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vzw_customer_support
Customer Service Rep
In response to Sarcastic_nematode
‎09-11-2020 05:04 AM

I know how useful mobile hotspot is. I use it myself. I know a couple days has passed and I wanted to help and make sure you are good. Are you still having issues with mobile hotspot? What type of issues are you having? Please tell me more. AmberF_VZW

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Truehart74
Enthusiast - Level 2
‎09-09-2020 05:24 AM

I'm in Southern NH.......worked fine last night. Tried to turn on today, unable to connect 😕 

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Truehart74
Enthusiast - Level 2
‎09-09-2020 05:27 AM

Screenshot_20200909-065005_Tethering Provision.jpg

 

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Truehart74
Enthusiast - Level 2
‎09-09-2020 05:32 AM

My children need this for virtual schooling........PLEASE FIX!

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vzw_customer_support
Customer Service Rep
In response to Truehart74
‎09-11-2020 05:48 AM

Truhart74, 

 

I am so sorry to hear that you were impacted by the mobile hotspot issues! I rely on my internet connection to keep my kid's education going too, so I completely understand what you are going through. At this time, the issue with mobile hotspot service should be resolved. If you are still having trouble, please let us know, as we want to be sure this service is working reliably for you during this time of need. 

 

Thanks, 

Michelle_VZW 

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vrut925
Enthusiast - Level 2
‎09-09-2020 06:31 AM

I'm in Northeast Ohio with the same problem. The Hotspot will not connect. I get a data connection error. Yesterday we had a complete Verizon outage in my area. No cell signal at all for about 6 hours. Now this! 

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vzw_customer_support
Customer Service Rep
In response to vrut925
‎09-11-2020 06:39 AM

I rely on my hotspot to work at all times and want to ensure you can rely on your hotspot, vrut925.When did this issue start? What signal is showing on your device? Are you experiencing any issues with calls or text?

 

DanielleR_VZW

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2019Zone4
Enthusiast - Level 2
‎09-09-2020 07:16 AM

I called verizon and it was a nation wide problem.  It was fixed while i was on hold 50minutes.  I tried mine and it works again in Florida.

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vzw_customer_support
Customer Service Rep
In response to 2019Zone4
‎09-11-2020 07:20 AM

2019Zone4, I'm glad to hear your hotspot has been restored! For your convenience, I have included our support page here: www.verizonwireless.com/support

 

LorenzoP_VZW

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