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outlook not sending emails

mamapeck
Newbie
‎10-13-2017 06:11 PM

I have a Samsung galaxy j7 v and I can receive emails but not send them. Any ideas

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Ann154
Community Leader
Community Leader
‎10-14-2017 03:07 PM

The server settings are not right. Remove the account from the phone and set it up again using the mobile server settings for the email domain.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bearone21
Legend
‎10-15-2017 10:19 AM

did you setup manually or auto...auto sets up imap account.

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alicias_vzw
Verizon Employee
‎10-17-2017 10:41 AM

Mamapeck,

I’m sorry to read that you’re not able to send any emails. I would be lost without this ability, so I’m here to get this resolved. Have you ever been able to send emails for this email account on your phone or when did this problem start? Are you able to use your mobile data to browse the web & use apps? Please ensure that the server settings are correct: http://vz.to/2yp1MEc

AliciaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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