My phone has a "Couldn't capture screenshot" error with "Problem encountered while saving screenshot."
Which phone model do you have? Is there enough memory available?
Hi, ALLWIL82, I'm sorry you're having trouble with taking a screenshot. As our other member was nice to respond with a couple of questions, we need more information about your device. When did you notice this was happening? Has anything else recently changed with your device? What kind of Android do you have (make/model)? Here's a link with general troubleshooting and we are happy to guide you through troubleshooting steps if you would like: https://www.verizonwireless.com/support/android-os-faqs/#android-help.
Tina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
