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"Reply All" won't send, hangs in Outbox

Motorola Razr M, Android version 4.1.2.

Using the Email app that came with phone, Roadrunner Email, have used both Auto Detect and Manual to enter email settings. However, whenever I "Reply All" within email, the message gets caught in the Outbox and hangs. Troubleshooting - I have already: Deleted and reinstalled the Email Account a half-dozen times; I have restarted phone, turned off and back on, etc... This only occurs with "Reply All", "Reply" works fine.

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Verizon_Support

That's certainly out of the ordinary, Ghostman. Let's take a deeper look into the issue. When you use "Reply All" is this typically within a large message thread? I ask this as the hang up may be from the size of the message.

YosefT_VZW

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ghostman

No. It's both. It first began happening on a large thread with a large distribution list. I've since tested it with a two-word message to a distribution list that contained 3 email addresses and it still happens. Again, it is only happening with the Email application. Gmail works fine with both Reply and Reply All. Thanks for your help.

Verizon_Support

Thanks for the additional information, ghostman! Do you have any other email accounts on your device that you can test the "Reply All" option with? I would like to see if it's just this email client having the reply issue. Also, have you tried the "Reply All" option on your computer? If so, what happens? I'll await your response. Thanks again!

AnthonyTa_VZW

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ghostman

Anthony,

Yes. I've tested with other email accounts, 2 gmail, Touchdown, and now the Aquamail patch I downloaded for use with RR. I've also tested Reply All from my desktop using Outlook with the RR account and it works fine. Additionally, I've tested it with RR using their webmail site.

While it does work with the Aqualmail patch/app, I prefer to use the preinstalled email client, though, so if it can be fixed, I'd certainly be grateful.

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