No matter what I try, I'm unable to activate Wi-Fi calling on my Samsung Galaxy S8. I'm going to setting -> Connections -> Advanced Calling -> Activate WiFi Calling. This is frustrating because I live in an area with poor cell service. Here's what I've done so far to trouble shoot: * Restart the phone * Clear the phone cache * Enable all Verizon default apps * Confirmed HD Voice and Video calling is ON. After all of these, I still just get a message, "Unable to activate Wi-Fi Calling at this time. Please try again later," when trying to activate. Please help.

"Unable to activate Wi-Fi Calling at this time. Please try again later."

No matter what I try, I'm unable to activate Wi-Fi calling on my Samsung Galaxy S8. I'm going to setting -> Connections -> Advanced Calling -> Activate WiFi Calling. This is frustrating because I live in an area with poor cell service.

Here's what I've done so far to trouble shoot:

Restart the phone
Clear the phone cache
Enable all Verizon default apps
Confirmed HD Voice and Video calling is ON.

After all of these, I still just get a message, "Unable to activate Wi-Fi Calling at this time. Please try again later," when trying to activate. Please help.

Accepted answers

Corndawg

So I tried most of the above steps, then I thought, maybe I just need to turn wi-fi off and then try setting it up. That did the trick! Just turn wi-fi off and try to verify your emergency contact information. This worked for me.

All comments

jav6

Where is your WiFi signal coming from?

Verizon_Support

I'm sorry to learn that you are unable to activate WiFi Calling, Deepchampagne. We are committed to resolving this issue for you.

Have you ever been able to use the WiFi Calling feature at the trouble location?
Are you able to use the WiFi Calling feature in other locations?
What is the ZIP code for the trouble location? I would like to take a look at coverage in that area.

Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KEVVAR3

ANSWER:

Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"

Make sure HD Voice and Video Calling is on.

Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.

boringusername

KEVVAR3 wrote:
ANSWER:
Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"
Make sure HD Voice and Video Calling is on.
Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.

On MOST unlocked phones

Hallac

Had the same issue following June 6, 2019 update.

Went into Apps/View System Apps/My Verizon Services app, then go into Permissions and enable all of them. That forced the phone to finally prompt me to enable Wifi Calling and that fixed everything.

Allriz

This didn't work for me, very annoying. Started after the June 6, 2019 update.

Ted75zcar

Same boat, Galaxy S8+

Ted75zcar

I was able to get it to work, you have to enable all of the Verizon Services permissions, then Restart the device.

Cd777

I've tried everything suggested in this thread and it still won't work... I just want to get rid of that dang notification at this point!!

Verizon_Support

It is never good to hear that you are unable to activate Wi-Fi calling. Let's look into this together to get the feature set up or at least stop the notification. What make and model phone do you have? Are you in an area with a strong Verizon Wireless LTE connection? Here is a link with more information on Wi-Fi calling. https://www.verizonwireless.com/support/wifi-calling-faqs/

DerekR_VZW

labaladeplata97

Thank youuu

John_316

Why in the world would you have to have Video Calling on I dont know but it fixed the issue

@KEVVAR3
wrote:
ANSWER:
Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"

Make sure HD Voice and Video Calling is on.
Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.

Verizon_Support

Glad to read that you were able to fix any issues you had with Wi-Fi Calling. Let us know if there is anything else we can assist with. Thanks.

RogerZ_VZW

RandlSon

I am having the same problem. I have tried everything in this thread, but it still won't work. I have a Samsung S10, purchased yesterday. We live in a remote location with no cell service, so have to rely on our home Wi-Fi to connect. My old S6 Edge never had this problem. I have a notification that reads "Tap here to update emergency location information." But when I do, I get this message, "Unable to activate Wi-Fi Calling at this time. Please try again later." HELP!

Corndawg

gsdgirl98

Thank you, CornDawg, because after several hours I'll never get back -- including an hour with Verizon tech support which is like 7 hours in h*ll (the forum here wouldn't accept the technical term for the Verizon support experience) -- there was a whole lot of nuthin... until your solution here which actually worked. All the Verizon employees in this thread are, as ever, completely useless.

Turn your wi-fi off, people, turn on wi-fi calling, turn wi-fi back on, and you'll be done.

Zoolander

Thank you Corndog!!!!!!! You are a genius!!!!! Who would imagine that you could not turn on wifi-calling while you are connected to wifi?