Can't Reply to Automated Text Messages (YES or NO messages dont send)
Jason_Ar
Enthusiast - Level 1

I have the same issue and I cannot answer yes or no ever.  All other texts go through.  Ive tried everything. resetting...nothing seems to work.

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vzw_customer_support
Customer Service Rep

Jason_Ar, making sure that you're able to reply to short code messages is essential. Please tell us, when did this issue first start? What happens when you try to reply "yes" or "no"? What texting app are you using?

~Izzy

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vzw_customer_support
Customer Service Rep

Good morning, this is a courtesy follow up regarding your text messaging dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

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