Can't save pics to VZ media from text messages
cejrussell
Enthusiast - Level 1

Was able to save pics to VZ media before update to my S23, but now I can't.  Keeps saying, "Please enable these permissions from the Settings screen."  I have enabled permissions, but still won't work.

Labels (1)
Re: Can't save pics to VZ media from text messages
vzw_customer_support
Customer Service Rep

We understand how important it is to be able to save your pictures and memories from your device. You can use Verizon Cloud to back up your photos and other data from your device using the below steps. If you are looking to back up your device using something else please let us know so that we can further assist. 

 

  • From a web browser on a computer, sign in to My Verizon.
  • Navigate: 
    Account
    Services & perks
    Verizon Cloud
  • From the 'Verizon Cloud' section, click 
    Manage
  • Click 
    Access Verizon CloudFrom the 'How to access Verizon Cloud' page, click 
    Verizon Cloud web portal
     (in the 'Access my Cloud' section).
  • Click 
    Upload
     (upper-right).
  • Click 
    Browse
  • Navigate to then select the desired file(s)then click 
    Open
  • Click 
    Done

-Andi

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Re: Can't save pics to VZ media from text messages
vzw_customer_support
Customer Service Rep

Hello cejrussell. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

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Re: Can't save pics to VZ media from text messages
JBlank11
Enthusiast - Level 1

Same problem here.  It says to enable permissions, but there are no more permissions to enable. Very frustrating.

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Re: Can't save pics to VZ media from text messages
JBlank11
Enthusiast - Level 1

How does this help with the original question/issue? 

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Re: Can't save pics to VZ media from text messages
vzw_customer_support
Customer Service Rep

We want to make sure we are able to help out with any issues you might be having. To clarify, are you trying to save pictures sent from text messages to your VZ Cloud?

~Freddy

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Re: Can't save pics to VZ media from text messages
C85742
Newbie

I  am having the same problem.  I used to be able to click on a photo in a text and it would save it to the VZ Media album in my Gallery.  Now it tells me to enable permissions which I have.  I DO NOT want to be forced to go to my computer to download these!!!  I should be able to save to my phone from my phone without any other intervention.

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Re: Can't save pics to VZ media from text messages
vzw_customer_support
Customer Service Rep

C85742 we understand how important it is to be able to save media that is sent to you through messages. After enabling permissions, what if any options does the device give when selecting an image?

-Andi

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Re: Can't save pics to VZ media from text messages
vzw_customer_support
Customer Service Rep

Good morning, this is a courtesy follow up regarding your VZ Media dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

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