I was meesing with my settings for my home and back buttons and an icon appeared and i cant get rid of it. Its black with the verizon check that says safe. Help me before i throw the whole phone away
I believe it is or part of "Verizon Digital Secure App." What type of device are you using?
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*Chance
May I ask what device you are using?
*Harley
I have s22 ultra.
@DeziDevine Are you going to share what device you're having the issue on, which @vzw_customer_support asked for when you posted three weeks ago?
You have a fabulous device (https://www.verizon.com/support/samsung-galaxy-s22-ultra/), Norm-Donna. When did this issue start?
Did you notice if the issue started after installing/updating a particular application or software?
-Antonio
I have the same problem. Galaxy S21+. Can someone please help me get this off my screen? I have tried everything.
Thanks
Accessibility, Digital Secure then turn of digital secure shortcut.
Hello there! We're sorry to read that you're having trouble with the phone, and we're happy to help. Please tell us more. Does the icon go away when you're in Safe Mode? https://www.verizon.com/support/knowledge-base-236141/ ~Aaron
Bless your heart. I have read 25 different instructions from Google. I have contacted the totally useless support team. I even took it to a store. Everything was a dead end. Then I saw this and 2 steps and it's gone. Thank you very much. In case anybody is looking my phone is a Motorola Edge Plus.
Per BE-Ran.... Settings>Accessibility>Digital Secure>Turn off shortcut.
Worked on my Motorola Edge Plus
Thanks so much for keeping everyone updated, StormyToo!
-Jordan
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