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IPhone 14 not receiving SMS verification ccodes

JLS48
Newbie
โ€Ž06-21-2023 11:18 AM

New I phone 14. Same phone number. Am not able to receive authentication messages from bank accounts or Facebook.

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vzw_customer_support
Customer Service Rep
โ€Ž06-23-2023 11:27 AM

I depend on my services on a daily basis, so I know how important it is to be able to receive these vital messages. Could you tell us when did this problem start? Is this only happening with those two accounts? Are you having issues with any other services?

~Freddy

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vzw_customer_support
Customer Service Rep
โ€Ž06-23-2023 02:32 PM

Hello! As a friendly reminder, we are ready to help. Please reply to our message, so we can get started. In the meantime, you can follow the steps below to enable short code messages:

Short codes are typically 5 or 6 digits numbers commonly used when participating in contests, making donations, etc. Let us know if it helps.
  1. From a Home screen, touch and swipe up to display all apps.
  2. Navigate: Settings. ...
  3. Advanced. then tap. ...
  4. Tap. Premium SMS access. ...
  5. From the 'Premium SMS access' screen, tap the app then select an option.

~Maria

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vzw_customer_support
Customer Service Rep
โ€Ž06-24-2023 08:29 AM

Hey there, just checking in to see if you still need any assistance. Just message if so, and weโ€™ll be happy to help. 

-John

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