I an notified by sound of a new text message, but receive nothing. Immediately, the screen says "Message expired or not available."
Hello there, dns1! We are concerned your device is not working as expected, and we would be glad to help you and go through some troubleshooting steps to get your messages working again. When did this issue start?
I'm having the same issue and it started about two months ago.
overit1060,
That's a long time to deal with that. We want to get you back to having the service you need. How often is this happening? Do you know if anyone is trying to text you at that time?
AndrewT_VZW
I have the same problem receiving MMS or group text messages. If either says "Message expired or not available" or "Unsupported file" and has been happening for about 3 months. And it doesn't matter who sends me the text, it could be an iPhone user or Android user; a Verizon user or another carrier.
I am having the same issue for a couple/few months myself. Think it is MOSTLY in group texts... But I think it happens in one-on-one texts every once in awhile, too. Tough to say, but it's extremely annoying. I am on VZ Prepaid w/ Android 9, using Google Messages.
Seems to be some incompatibility with Verizon and Google!!
I am having the same problem
This is definitely concerning, we know how important it is to get your messages and want to make sure this is properly resolved. What messaging application are you using? When did this problem start?
I am having the same issue, I can say on my Razer phone 2 it is only the group messages that are being affected, and it is not all of them. If I had to say, I'm missing about 1 in 15-25 messages this way (again only in group messages). I am using the default messaging app for the phone. This issue started around the middle of August. At first it wasn't a big issue but it has started happening more frequently lately.
Hearing that you are having issues with receiving text messages concerns us. We know most people converse via texts these days and we want to help in any way we can with resolving this issue. Can you please send us a private message, so we can delve into this?
I am having this issue, too. Google Messenger on unlocked Razr 5G. It happens daily, most notably on group texts. Big issue.
Let's ensure that we are on the same page, BPOY. You are not getting messages on Google Messenger on your Unlocked Razr 5g?
-TakendraW
Correct - I am not receiving all group texts on Google Messenger on my unlocked Razr 5G.
Thank you for clarifying. I want to try troubleshooting with you to fix this. Please send a Private Note and we can work with you to get this fixed.
JavierD_VZW
Using Messages - google llc
There are a number of replies and discussion points in this thread, Dldf. We want to be sure we have a full understanding of your issue with messaging. Please tell us more about what happens, so we can work on a solution for you.
GeorgeS_VZW
I get "Message expired or not available" on many messages. It happens randomly, and I've talked to tier 1 and 2 verizon tech support for this and they can't seem to figure it out.
It happens in the standard Android Message app, the latest version from the Google store. Textra works fine, but does not support RCS, so I can't use it. The google app is the only one that does RCS well, but since I've been on verizon I've had this issue. So either verizons implimentation of RCS is not great, or something else is going on.
Screenshot of issue: https://photos.app.goo.gl/7yJJ8pGEe2FRtYxn6
RCS Info: https://jibe.google.com/
I must say this is odd, Firebelly. I am sure we will figure out what is going on. I know you have spoken to several people already. I do appreciate your time and patience. I am sure you would not like to see these errors. You can learn more about RCS here: https://www.verizon.com/support/advanced-messaging-faqs/ What is the make and model of your device? Please tell me more.
I have had this issue for months and months. The Google message has the issue. But textra can't do group messages so you are forced to use google messages. Uninstalling and reinstalling do not work
Start a new topic or ask questions in the open forum.
