Anyone else having issue sending/receiving MMS through Oneplus 6t phone and it is on android 10. Just updated last night to android 10, now MMS has not stopped working.
Finally found the fix/reason for this! (At least for me)
MMS Incoming fix on 6T on Verizon.
It has something to do with the SMSC not being configured correctly, which from what I read shouldn't mess with anything MMS which is APN related, but idk, apparently it does for some reason.
Obviously have CDMA-less and HD-Voice enabled. Working with WiFi and LTE separate and together.
Here's what finally worked for me and the steps I took.
You may have to restart and try the same thing over and over again, but that was because I was changing and confirming what did and didn't work. I got it working once, but then changed something else making it not work again. So now I knew it could be done!
***Remember to screenshot any settings before you change it, not everything has a default config***
This is my systematic repair:
1: Get some way to quickly test group MMS for any change you do during this. I installed Google Voice or just get another type of texting app that has MMS and can use a separate number than yours so you don't have to wait on someone sending an MMS to verify.
2: Set the Default Messages app as Default. Go to settings. Configure your Group MMS and your SMSC #s to just your phone number, i.e. 5554448888. No special characters or the +1#.
3: Reset APN settings to default. Restart Phone.
4: Go to Phone Info from the Phone dial pad. Paste *#*#4636#*#* or *#*#INFO#*#* in the dialer pad. Here scroll to the bottom of the page. Refresh the SMSC and confirm that the SMSC # reads like this with the quotes but with your #: "5554448888",129 Then Update when it's right. The last numbers after the comma may be different depending on your settings when you update it DO NOT PUT THE +1# ANYWHERE.
5: Click the Trigger Carrier Provisioning button above the SMSC #. (I don't actually know if this does anything or not but I've been doing it)
6: Check again that Steps 2 & 4 are still how you set them and do Step 5 after checking.
7: Restart Phone.
8: APN settings should now be greyed out and that's when it should be working. Idk if it's immediate or I had to wait for them to be greyed out but after the restart they were.
9: Test and wait, With the Google Voice MMS test it was taking a few extra seconds to send and receive doing some work in the background or something. You may need to repeat these steps a few times but it's something around the SMSC # and it becoming misconfigured.
Anyways, I hope this helps someone as I didn't have to get a new SIM Card for this to work and My MMS is finally working now.
Vvillanos, we want to be sure you can enjoy the service. Let's gather some details to help get the MMS working again. What error message do you receive when trying to send or receive MMS? Are you able to use all other services (calls, text, data)?
StevenM_VZW
When someone sends me a picture/MMS, It will try to download it but in the end it will give me a message (Message expired or not available).
Saw this forum to back up my complaint.
https://forums.oneplus.com/threads/verizon-i-cannot-receive-mms-messages-after-android-10-update.1134562/
I have another verizon sim card. I would like to know if that can be used to replaced what I currently have. Do I need to come in to get a new sim card? Do i have to pay for a new sim card?
regular SMS/DATA/VOICE are working fine. Only MMS is not working properly
We always want your device to function as it is supposed to. We are here to help. Are you having issues with other types of data? BrittanyC_VZW
data are working. It is specifically just mms
I have the same issue with my OnePlus 7 Pro. I cannot download MMS from iPhone users who send them to me. I can get MMS from other android phones though. This was not an issue with my previous android phone (Moto Z). I've read that the APN settings need to be changed, but they are not editable on my phone. Data works fine for all other communication/transfers.
Currently on Android 10. Previously running 9 and same issue.
I installed the Verizon messaging app and I can get mms on it. Not a fan of the app but it works so I plan to use it until there is a real fix.
Hi Signasl,
Thank you for the information, after installing the Verizon messaging app I can also now receive mms. I perform google's message app however since this is working I'll also use this for now as well.
Thanks again!!
Techysandy
I had the same problem with 10.3.0 upgrade and then again with 10.3.1 upgrade. I tried all the usual, check mobile data, clear cache, etc. The only thing that worked was to replace the Sim's card. I'm now afraid to go the the latest issue of 10 because of having the same issue again....
Also note, this solution is for getting Google Messages and Signal MMS which are confirmed working. It probably fixes most all Message apps.
***Apparently there is no way to edit posts after 5 minutes so I am adding an updated solution post with a bit clearer information below.***
MMS Incoming fix on 6T on Verizon.Google Messages and Signal MMS confirmed working.
2: Set the OnePlus Messages app as Default app until after Step 8. Go to settings. Configure your Group MMS and your SMSC #s to just your phone number, i.e. 5554448888. No special characters or the +1#.
9: Change from OnePlus Messages app to Google Messages or other MMS app. Test and wait, With the Google Voice MMS test it was taking a few extra seconds to send and receive doing some work in the background or something. You may need to repeat these steps a few times but it's something around the SMSC # and it becoming misconfigured.
Updating my post to make it a bit more clear. This solution has worked for me in getting Google Messages and Signal MMS which are confirmed working on my end. The OnePlus Messages app only needs to be set Default because it has the ability to change the SMSC #. It probably fixes most all MMS in Messaging apps.
Thank you for sharing what worked well. If you'd like support, we'll be here to help. - Carter
