Phone Doesn't Ring on Incoming call
vli1127
Newbie

Occasionally, my phone does not ring on incoming calls. Yet, my phone will sound that a voice message is left, or, the display will show that I missed a call. This doesn't happen with anyone in particular. And, it will ring when the same people call on occasion. I have checked my settings and nothing is different. This has happened since I have had the phone.

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vzw_customer_support
Customer Service Rep

vli1127, we want to make sure you are receiving your phone calls. We are here to help get this resolved. How often do you power off your phone? Powering the phone off at lease once a week will insure that you maintain a good connection to the network.


Let’s also start by resetting the network settings on your phone: follow the link for instructions: http://vz.to/2dedhEJ

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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js1042
Newbie

The link in the first answer is for LG. Please help me get the phone to ring - a Samsung phone (S7).

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vzw_customer_support
Customer Service Rep

We're really sorry about sending out the wrong link, js1042! Please use this link to reset the network settings on your galaxy S7: https://www.verizonwireless.com/support/knowledge-base-203894/. I hope this information is helpful!

StephannieP_VZW

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jfltdoc
Enthusiast - Level 1

How do I do this for a Verizon-based iPhone 6S?  Several incoming calls are not "ringing" but going straight to Voice Mail.

vzw_customer_support
Customer Service Rep

Hello, jfltdoc. I would be more than happy to look into this for you. Could I have the ZIP Code for the location in your area, so I may review your location for any open alerts? - Taylor TaylorH_VZW

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markdburns
Enthusiast - Level 1

I have the same issue on my iPhone X. It started with the new call blocker. I turned off the free service, and then deleted the app because the phone will not ring unless the caller is in my contact list. It still does that and I can't make it ring regardless of what I try. Any ideas?

vzw_customer_support
Customer Service Rep

Hello, being on top of your equipment is vital, especially if you are having issues. Aside from the new call blocker, what recent changes have you made? What happens when someone calls you? Do you have issues with any other notifications?

GilbertoL_VZW

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Chris_311
Enthusiast - Level 1

Dear customer service, isn’t there a new Verizon spam filtering system in place that forwards phone calls to voicemails now? I think that might be what is happening. At first I loved the idea, but I am missing phone calls from companies I need and people sometimes. can i turn that off?

-chris

KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Chris_311, we definitely don't want you to be missing important calls, so allow us to help. Are you referring to the Call Filter app? Please take a look at our Call Filter FAQ page by clicking here https://www.verizon.com/support/call-filter-faqs/ If you are not referring to Call Filter, please tell us more about what you're using to filter out the unwanted calls.  AliciaD_VZW

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vherbst
Newbie

I followed the directions as suggested.  It did not work.  Any other suggestions for a Samsung S9?  The phone does not ring on incoming calls while I am home, but does notify me of a voice message.  

Since I am working from home I need this phone to work.

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vzw_customer_support
Customer Service Rep

Thanks for the update. Have there been any recent changes to the device such as applications or software? Do any other Verizon Wireless devices experience similar issues at your home? -Chris_M

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duvluv2u2
Newbie

I have the same problem with my iphone xr. just starting happening after the last update. I reset it to original settings. Still not ringing. what's the fix?

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vzw_customer_support
Customer Service Rep

duvluv2u2, I rely on my phone heavily for calls, so I know how important it is for the phone to ring. Please go to settings and is Do Not Disturb on? Does this problem happen with all calls? 

DavidC_VZW

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K6XX
Enthusiast - Level 1

provide a PROPER answer and explanation, not a worthless “reboot your phone” copout

vzw_customer_support
Customer Service Rep

K6XX, we appreciate your follow-up. As a technician for many years in multiple fields, I can assure you, the first step in most troubleshooting scenarios is to complete a power-cycle. This was not intended to be the fix, but the first step in a line-of-questing to seek out the root cause of your issue. Did you complete the network reset? Are you still impacted by this concern?

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jmc1955
Newbie

I have the same problem on my iPhone 8

 

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vzw_customer_support
Customer Service Rep

jmc1955, 

We know it is important for your phone to ring. Let's gather a few clues. Are you having trouble with all calls? Does this happen with certain people or certain times of the day? 

 

JenelleW_VZW

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emveetu
Newbie

I have the same problem on my LG V30+. The ringer is on full volume, but doesn't ring. I've missed some very important phone calls that I was waiting for. It also drops calls in the middle of a phone call or will mute me so that I can't be heard by anybody else on a phone call.  I have to hang up the phone and call back to be heard again.

All three of these issues started about a month and a half to two months ago, round the same time I finished paying the 24 month installment payments to own the phone free and clear.

Somebody else posted in the forums that they experience having calls dropped and being muted, but they have an LG V60.

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vzw_customer_support
Customer Service Rep

Hello, we want you to have easy access to your services. Please send us a Private Note to continue.

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