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Problems when using my 3G mobile hotspot app

Now this used to work fine, now not working. On my Casio Commando, there is an app that is titled, 3G mobile hotspot. Now I have used this to connect to the internet using my netbook, work one, when in an area that the Verizon Fob Card does not find a good signal. About 2 weeks ago while running this app, it keep telling me that there is no internet connection. Now my netbook tells me that it is connected to my phone, but no internet connection. Have just tried this same procedure on my home computer, and same thing. So why am I not able to connect to the internet, but I can tether? Any help would be greatly appreciated. P.S. When I try to check the app by using the manage updates, that app is not in the list. This makes this even more weird.

Comments

Ann154

Can you get to the Internet through the phone itself while you have the mobile hotspot feature turned on and have no connection through the computer even though it is connected to the phone's hotspot?

stolencode101

Yes, I can acess the internet both without the hotspot on, and while it is on, from my phone. I also have the ability, most of the time, to access the internet from my home computer using my internet service at home, but not with the work netbook. My Netbook works from my home network, as far as accessing the internet, but not with my phone on wifi hotspot. It does say that it is tethering, but no internet access.

Verizon_Support

stolencode101,

We want you to be able to enjoy your mobile hotspot on your device. Please try a couple of troubleshooting steps with me. First, please turn on your mobile data, Settings>Wireless & Networks> Mobile Networks> Uncheck Data enabled. Next, turn on airplane mode, Settings>Wireless & Networks>Check Airplane Mode. Then, power cycle your phone. Finally, Make sure Airplane mode is off, Turn mobile data back on, make sure Wi-Fi is off, and turn on 3G mobile hotspot. Let us know if this works.

LindseyT_VZW

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