Responding to Customer Service Verification Code

[itzme]

I called the Customer Service number to get an explanation of my account.

They sent a verification code by text that I received just fine.

I am supposed to enter that number.

Where do I enter my responseon my phone?  Neither the keboard nor text reply worked.

Thanks anyone.

[vzw_customer_support]

Knowing where to go is a must. What was the verification code sent for? Did customers service explain your billing concerns? - AlbertoR_VZW