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I've had this Moto G6 Play for two years without a problem. Just recently (last two months), it takes upwards of a week to get voicemail notifications (ie: icon on top status bar). Likewise, visual voicemail does not show new messages. Actually dialing voicemail confirms that all of my test messages are present - I'm simply getting no notifications on my phone. I've tried the following:
1. Verifying that voicemail notifications are enabled
2. Making sure apps are up to date
3. Making sure do-not-disturb is not on all the time
4. Clearing dialer application cache / storage
5. Toggling visual voicemail (in android) off, then back on
6. Togging visual voicemail off all together.
7. Factory resetting. Several times.
When I restart the phone, I *very* briefly see a voicemail on the status bar that immediately disappears.
Moto G6 Play
Android version 9
Build number PPPS29.118-68-9
The other, perhaps totally unrelated, item I see is that apps aren't updating over wifi. They only update over LTE. Very...odd.
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riot_starter-
I'm sorry to hear that you are having trouble receiving Voicemail notifications. I trust we can find a solution. How is your data without Wi-Fi working? Does this issue happen in specific locations or everywhere you go? Are you in a good coverage area?
-Carment_VZW
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Data on Wifi seems to work ok. The issue does not seem to be location related, and I have always had extremely good signal both at home and at work.
I tried disabling visual voicemail for a while, and that didn't seem to help. Just had another voicemail appear two days after it was left.
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We would be happy to troubleshoot this matter with you in depth. To allow us to do so, please leave us a Private Note, so we may look into this further.
VZW_Robert
