$200 target gift card

amprtrfld
Newbie

My husband and I recently took advantage of a promotion where if we added a line and added Internet to our home, we would receive a Nintendo switch and a $200 target gift card. We Have had issues with getting both promotional items. First, they tried to charge us for the Nintendo switch because something went wrong on their end and we ended up having to pick it up from our local store. We were able to get that resolved luckily.

we still have not received our $200 target gift card. We have been calling every seven days for the last two or three months and every time we call they tell us that they are escalating the problem and to check back in seven days. At this point, Iโ€™m pretty sure we will never get this $200 target gift card. No one We speak to seems to be able to figure out Why we cannot get this card. 

If anyone has had a similar situation, please let me know the solution

Labels (1)
3 Replies
vzw_customer_support
Customer Service Rep

amprtrfld, the last thing we want is for you to feel like that gift card isn't coming. We'd be happy to take a closer look and figure out what's going on. We're sending you a Private Message so we can better help.

~Jesse

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JFW14
Enthusiast - Level 1

I have had this same issue with the gift card! Frustrating!! Was the promo just a lie?

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vzw_customer_support
Customer Service Rep
@JFW14  wrote: I have had this same issue with t he gift card! Frustrating!! Was the promo just a lie?

JFW14, certianly that's not the case. I want anyone who qualifies for any promotion to be able to recieve it. If you're having trouble, definitely want to help. You mentioned issues with a gift card, which one specifically are we talking about? What purchase did you make to qualify for the promotion, and roughly when? 

-John

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