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Apple One Perk not activating

Extremely frustrated with this issue. I am at my wits end with this already. It's like when you call Verizon Support you are in a spinning circle and the issue doesn't get resolved. Here is my situation:

On 8/8/2024, I switched my mobile plan from 5G Get More to Unlimited Ultimate. With my 5G Get More plan I had the Disney Bundle with Hulu and ESPN, Apple Music, and Apple Arcade. All was working great under the 5G Get More plan. My problems started when I switched my phone plan from 5G Get More to Unlimited Ultimate. Under the new plan I signed up for the following perks:

Disney Bundle with Hulu and ESPN (working great)

Netflix and HBO Max (working great)

Youtube (working great)

Apple One (not working completely)

I say Apple One is not working completely because I believe that my Apple Music and Apple Arcade are still associated under my 5G Get More plan and have not moved over under the Apple One Perk. Both services are still working and I would like to keep it that way! Apple one comes with 50 GB of iCloud+ storage. I already have 2TB of iCloud+ storage thru a subscription thru Apple and want to keep that subscription, so not sure if that is causing an issue with Apple One because it see's another iCloud+ service under the same Apple account.... Apple TV+ is not working, when I called Verizon Support they sent me all over the place and finally ended up at Apple Support. They cancelled my existing Apple TV+ subscription with them, thinking that this would allow the Apple One Perk thru Verizon to activate, NOPE, no go on that. So now I no longer have access to Apple TV+ !!!

I spoke to Verizon Support again yesterday. The agent couldn't figure out the issue so he opened an escalation ticket (AYS081724). He said the issue would be resolved in 5 business days or less and that if the issue isn't resolved he would get in contact with me and not to call Verizon Support again for this issue.

Bottom Line, I need assistance getting this resolved. I am paying for a Perk that I do not have everything I was sold under the Apple One perk.

PLEASE, PLEASE, PLEASE, can someone please help get this resolved.

Thank you in advance for your help on this issue.

Comments

Verizon_Support

We never want any of our customers to have problems with their perks and we're here to help you. Just to be sure we understand the situation, all of your other perks are working perfectly, but the Apple One has an issue with your Apple TV? Is the Cloud portion of your perk also having issues or is it showing the correct 2TB storage?

~Jesse

thewizard678

Yes. The only issue i am having with Apple One is i do not have my Apple TV yet. I do have a separate iCloud+ subscription for 2TB directly with Apple and I need to keep that in place is possible. All of my other perks are working perfectly !!

Thank you in advance for your assistance getting this issue resolved.

Your help is greatly appreciated !

Verizon_Support

Thank you for getting back to us. Let's take a look at this ticket. Please be on the look out for our private message. -Joe

Juventus17

Did you ever get this resolved?

JCole945

I am having the same issue. Verizon never sent me anything to activate apple one. Support is a joke they basically have no clue what the issue is even though I explained to them it’s clearly an IT problem. They just keep sending me a link that when I click it it asks me to sign up for apple one but a paid subscription not the included perk.

Spwhatever

Same issue. 6 hours with Verizon support and this stupid issue not resolved!!! I can see from the forum that this has been happening for a while. Done with Verizon, am out aa soon as this contract ends. Not worth it at all!!! If someone can help, connect with me.

Verizon_Support

Oh, wow! We are stunned to see you in this Perk dilemma. Our goal is to provide the support you need? What recent changes have you made? Who else is experiencing this problem?

~Gilbert

denisegee

I have this same issue same things done or said as others. I cannot activate apple gives me the message no other plans available for verizon is has been almost a year

denisegee

The apple perk needs to be resolved too many customers have this problem and Verizon and apple are aware. Ripping the customers off thinks you a benefitting but not.

Verizon_Support

We never ant to see you not have access to this perk. What error are you seeing? Please tell us more. -Joe

thewizard678

Welcome to the NEW Verizon. Things like this will continue to happen to companies that outsource offshore. They can deny it all they want but having worked to a large financial company where i was directly involved with that effort caused continue lose of profits for this financial company that was bought by another behemoth company. Waiting to see if Verizon board realizes this sooner rather than later, but it may be too late for them. Verizon use to be #1 in customer support now they are towards the bottom half.

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