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I've been on 3 very long chats with Verizon customer service and not one single agent has been able to resolve this issue. Can anyone here help me?
Summary, I cannot unsubscribe from Netflix Premium through +Play. Neither can anyone at Verizon. Help!!!
In December of 2023 I signed up for the "buy a year of Paramount+ (with Showtime) and get Netflix Premium on us".
In December of 2024, knowing that the expiration of the bundle was coming up on 12/24, I attempted to unsubscribe from both. I was successful in unsubscribing Paramount+. But the unsubscribe button on the Netflix Premium plan was grayed and the screen shows the message "Your subscription is available, but changes to your service cannot be made at this time".
So I called customer service and they told me that the Netflix would expire at the end of the next billing cycle. So I waited a month. Still have Netflix, still cannot unsubscribe in +Play and Netflix clearly states that it's part of the Verizon package and to contact Verizon to change or cancel.
Called Verizon again. "Yes, we show Netflix is cancelled. Wait 5-7 days for account to update. Waited 10 days. Everything is still exactly the same.
Checked yesterday and now see that I'm going to be billed on 3/15 for Netflix on +Play. Chatted with Verizon again, this time for 3 HOURS, rep says there is a "system error" and they opened a ticket. Ask to talk to a manager. He says there is an error and "his people" are looking at it. Asks me to cancel the Netflix account. I ask him "why would I do that. I had the Netflix account for years before Verizon took it over". He agrees and asks me to wait while he checks on it. I wait about 30 minutes and the chat window closes.
I check this morning and nothing has changed at all. Contact Netflix and guess what. They can't do a thing and I need to call Verizon. No surprise there.
What can I do next? Any help is appreciated.
We want to help and get this resolved for you as soon as possible and fix the billing charges for you. Please send us a Private message so we can look into your account with you.
-Bryan
Thank you Bryan. Private message sent.
We are here to help if you still need it. If you prefer, we do have other support channels if one of those would better meet your needs. We look forward to helping you in the future.
I'm still waiting to hear back on the INC that you all are supposedly working on.
Could it maybe be under your manage perks section of your My Verizon account where you unsubscribe? I'm prepaid, so don't get these benefits, but some stuff is directly in your Verizon account and not the +play thing.
Start a new topic or ask questions in the open forum.
