Customer

[thomasr1950]

I can't cancel the free premium voicemail. 5 Agents never fixed the problem but my account shows basic vm. My app shows premium vm. I tried to cancel it but it won't cancel.  

What do I do? I'm not getting support.  The Agents just don't know what to do. I can't get a Supervisor. 

[vzw_customer_support]

Hello thomasr1950! I'm sending you a Private Message here so we can assist.

-Josh

[thomasr1950]

 that's what I get. I can't access my vm.  Sup

[thomasr1950]

What happened to Community Support? Without Customers you have no job. Right?

[vzw_customer_support]

Hi there! I know the importance of having voicemail access. I sent you a private message to start some troubleshooting steps. We are happy to help. -Nikki

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, you confirmed the issue was resolved via another support channel. If someone else is having issues with Visual Voicemail, including Premium Visual Voicemail there’s some common factors that can cause issues. Not connecting to cellular data services, a system delay, or a temporary network issue.

For anyone facing issues, we recommend reviewing the Visual Voicemail FAQ: https://www.verizon.com/support/visual-voice-mail-faqs/

If anyone still requires assistance, please contact us for support.  -John