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Hello i have a question. When i changed my plan i know i got the disney plus bundle with ads. But when i read your faqs it says i can pay an additional $10 and upgrade to the premium plan it even has instructions on how to do so.
After you add and register the Disney+, Hulu, ESPN+ (With Ads) perk, you can upgrade to Disney Premium and or Hulu Premium.
To upgrade:
The change is effective immediately. You can change back to Disney+, Hulu, ESPN+ (With Ads) any time.
However when i follow this and then go to the disney website and chose to upgrade and the billing says verizon, it gives me a billing error.
"There was an error processing your request. Please check your billing info, including CVV or card pin. If the problem persists, check your card balance or contact your payment company for more details. You can also try another payment method."
is there any way to resolve this. I contacted disney and they informed me its on verizon issue.
Hello, Largand. Thanks so much for reaching out with this question. Help is here. Just to confirm, which plan do you currently have? Have you made any changes to the bundle?
-Natasha
Hi, I have the plan with ads that come with my plan and I was following the tutorial to upgrade to the priemum ad free but I get that error message on disney website when trying to upgrade.
Upgrading to the Ad Free version should be simple and quick. We do not support issues with the Disney+ site directly. I recommend reaching Disney support at their number 888-905-7888 or online at help.disneyplus.com/csp
-Jazzy
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