Disney + freezing after ad and will NOT play

[Twid]

WHY is Disney+ freezing after an ad?  It will do nothing but play an ad repeatedly.  Once the ad ends, it sits there.  How do I resolve this??? 

[SynthpopAddict]

I had that problem several months ago with Hulu (which is owned by Disney) freezing and refusing to play anything except ads, then it would go to a black screen and be stuck there.  I stream content through a PC, and it was a browser conflict which was later resolved in an update, but for a while I had to use a different browser to stream shows.

[vzw_customer_support]

Disney + is a fan favorite for many of us so we get it. We will send you a private message so we can look into this issue with you. 

-Toni

[vzw_customer_support · Accepted solution]

Resolution Update : We were able to partner up with the customer, and confirmed the issue was resolved. 
For anyone experiencing issues with Disney+, please leverage the following link for general troubleshooting.
https://help.disneyplus.com/article/disneyplus-streaming-issues

-Luis