On April 21, 2024 I called Verizon to inquiry about prices, perks and options of adding a new line. I was told about the promotion available: open a new line on a new account, and activate the line on the Unlimited Ultimate or Unlimited Plus plans receive a free 65 inch Amazon Fire TV. Since i signed up for a two year plan the phone payment would be credited on my account for the iphone 14.
I was told to wait 60 days to actually redeem the offer on Amazon.com using the information Verizon will deliver by e-mail.
I call in July 18 and 24 and I have the issue escalated as the promotion was not honored. I was contacted by a rep that I would be able to receive the TV in Sept.
I call back 9/16/24 and was told the following week I should receive an email to claim promo. I did not receive email the following week. Today 9/26/24 I call Verizon and I'm told I can not claim promo. I request to speak with a supervisor and he is unavailable, in a meeting. Supposedly he will call back before the end of day.
This is false advertisement. The customer service and the promotion department have been inconsistent with information provided. I later check the community board and see over 100s of comments with the same issue. As a long standing Verizon customer this is highly disappointing. I hope this matter is resolved and I'm able to receive the promotion offered when I added the new line in April.
#newline #freeamazonfiretv #addnewline #promotion
Hi MMB2024! I get your frustration with this what feels like an endless journey to claim the promotion. Do you have time for us to review the account and promotion eligibility further? Please reply to the following private message to begin.
-Deb
Hi Deb, I have not received private message yet.
Hello again MMB2024, You mentioned this began in April and you then followed up with us earlier this month. Were you told why you could not claim the promo?
-Deb
Yes I was told I would receive an email a week after the 9/16/24 call to claim offer and I did not. From April '24 until now have been given the run around.
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