Called today 2-25-25 at 12:01 pm est standard time to file a complaint about a local store. After giving the complaint the agent said they wanted to make it right and volunteered/ promised a Free Apple Watch Ultra 2 and that I would only have to pay for the line itself not the watch. Go to the store and they’re highly confused and frustrated. So we called back to customer loyalty which was clearly stated that’s the department the agent on the line was with and explained the situation. After an hour long call get informed that’s not a thing but they are listening to the call and that if it’s promised it’s got to be honored. And that I would be receiving a call back shortly. Waited about an hour, called back not wanting to be swept under the rug and was informed there is no longer a customer loyalty department just customer service and that no they do not have to honor anything said on the phone just what’s written in writing. They also refused to allow me to record the call for my own clarification, comfort and confirmation on what is being said and that I wasn’t going to be lied or jerked around anymore.
Hello MalThor, we are awfully sorry to hear you've encountered a poor experienced in store and while filing the complaint over the phone. Thats definitely not the customer service we strive for, we'd love to help straighten this out. I understand the a representative offered your a free Apple Watch Ultra 2, did he explain if it was a current promotion or how he'd do it?
~Brian
Start a new topic or ask questions in the open forum.
