Google Account Verification Stuck with Old Number

DrivingMeInsane24

Does Verizon have any ability to access an old phone number’s text messaging,so I can regain access to my Google Account and update my phone verification? 

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vzw_customer_support
Community Manager
Community Manager

Happy Monday! Being on top of your account is crucial, especially if you are managing your Google Account.

 

Unfortunately, we do not have access the old phone number's text messaging. Please tell us more, what exactly is going on with your Google account?

~Gilbert

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DrivingMeInsane24

Does Verizon have any ability to access an old phone number’s text messaging,so I can regain access to my Google Account and update my phone verification? 

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SynthpopAddict
Champion - Level 3

That sounds more like an issue for Google Support to look into.  If it's been more than 45 days since you changed your number, the old number could very well be recycled to someone else by now.

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I'm not a Verizon employee, just another customer trying to help.
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DrivingMeInsane24

@SynthpopAddict wrote:

That sounds more like an issue for Google Support to look into.  If it's been more than 45 days since you changed your number, the old number could very well be recycled to someone else by now.


Tried Google Support already,  haven’t heard back or gotten any help unfortunately

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