Got a new phone, they replaced our Disney bundle with the new bundle. Neither they or Disney can get our account activated without another payment

[Ro2008]

Can't get into my Disney account 

[vzw_customer_support]

We're sorry to read that you're not able to access your Disney account. What errors do you get when you try to sign in? Did you register the same email address? 

~Peter

[vzw_customer_support · Accepted solution]

The Disney Bundle is a great offer to stay connected with the latest content, or even check out an oldie but goodie. Here is a link that directs you to our Disney support page to help our customers answer common questions and fix many issues: https://www.verizon.com/support/disney/

If you still require assistance or have any questions, please contact us for support.