Max will not link with my verizon perk

[Projoe23]

I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon multiple times who keep referring it to IT. They cannot find a solution even though it says Max is linked to my account. I called Max multiple times and they always say it’s a Verizon issue and only Verizon can fix it. I have seen others post about this but have not seen a solution. Any help or tips would be appreciated! So frustrating!

[vzw_customer_support]

Hey Projoe23, we definitely want to work to get this corrected so that you can enjoy Max. We will be sending you a private note and we can go from there. 

-Rosie

[Km231]

I have the same issue for max and Disney plus 

[Erinoshea]

I’m having the same issue. Were you able to figure out how to link your Mac account? 

[vzw_customer_support]

Thanks for contacting us. I am sending you a Private Note. -Ross

[pstraayer]

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@Projoe23 wrote:

I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon multiple times who keep referring it to IT. They cannot find a solution even though it says Max is linked to my account. I called Max multiple times and they always say it’s a Verizon issue and only Verizon can fix it. I have seen others post about this but have not seen a solution. Any help or tips would be appreciated! So frustrating!

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I am having the same problem. It times out as it tries to verify my Verizon account info or gives me an error code or “We’re Sorry…” message saying it can not process my request.

[vzw_customer_support]

We are sorry to learn you are having trouble with your Netflix/Max perk. I will be sending over a Private Message to help troubleshoot. 

-Kristen

[Km231]

Same thing happens to me max , Disney and hulu

[Mricha]

I am also having the same issue. I have been trying to get them connected for months. Any luck?

[vzw_customer_support]

We want you to get access to all the best streaming services and will be sending you a Private Note to help. -James

[Howie861]

Same issue, won’t connect to sign

up when using provider, Verizon. 

[vzw_customer_support]

Hey there, we want to make sure that this gets taken care of. Are you still experiencing this issue?

-Necia

[Km231]

Did anyone figure it out , I’m pretty tech savvy and am stomped trying to figure this out 

[vzw_customer_support]

Km231 We are sorry to hear that you are having issues with getting this set up. I would be happy to look into this with you. I will be sending you a PM.

-Harry

[HEIAVI53]

I have the same issue

[vzw_customer_support]

HEIAVI53 thank you for bringing this to our attention. We understand how important it is to get those two linked together. No worries we are here to help. I will be sending you a PM.

-Harry

[britkev3]

I’m having the same problem 

[vzw_customer_support]

Hi britkev3, thanks for bringing this to our attention. If your concern has not yet been resolved, we're here to help. Please respond to the private note we'll be sending for further assistance. -Red

[RosieAZ]

I have the same issue going on. 

[vzw_customer_support]

We are here to support you. Sending you a Private Message now.

-Cryssie

[Kalux]

I am having the same problem with Max, I have tried for months on multiple devices to get it to connect to my Verizon perk.