Purchased the Verizon Internet Gateway on August 29th and setup was same day. I was told when making the purchase I would be getting the NFL Sunday ticket for free via the promotion. I have spoken to 4 customer service reps and a ticket has been open for the past 3 weeks. Yet no email for the promotion to be accessed. Under "Manage Services & Perks" - Entertainment it says NFL Sunday Ticket Free Account Enrolled, but no manage tab is displayed under my other active services & perks. Of the four times I've called I'm told the IT personal are working the ticket - whatever that means. I am now missing the second week of games and will return my home internet system if this is not resolved very quickly.
I know important it is for me to catch my favorite team on game day, pistoleropete. I appreciate all you had already done to get this resolved. It sounds like everything is enrolled on our end, and the managing of the subscription it on YouTube TV's end. Have you tried contacting YouTube TV support for NFL Sunday Ticket at all? If not, they can be contacted by phone at 833-855-0817. Otherwise, you can get support through the YouTube app under Help > Contact Us.
-Joseph
Start a new topic or ask questions in the open forum.
