Netflix and max with ads

[Mthunder0]

Have the unlimited plus plan and added Netflix and HBO max with ads to it. When I hit manage perk to start the Netflix account it just says pending processing. Been stuck like this for days. 

[vzw_customer_support]

We are definitely here to help. Please tell us, is your My Verizon app up to date? Have you tried processing this change on the website? 

~Geo

[Mthunder0]

Yes the app is up to date. I have tried website as well. Called in 5 times now and 2 chats. 

[vzw_customer_support]

Thanks so much for verifying, we would like to take a closer look to help with your services. So we can continue, we will be sending a Private Message.

-Lauren

[Mthunder0]

Now your chat does not work. 

 

[Mthunder0]

This is what it shows