Nintendo Switch Offer Error

[christopher425]

I'm having the exact same issue as everyone else when trying to redeem my Switch offer. I keep getting the "We're Sorry," error message. I've contacted customer service who has bounced me around to another dept. and they won't answer when contacted. This is very frustrating.

Has anyone had this issue resolved successfully? 

Can someone from Verizon support reach out to me???

[vzw_customer_support]

Hello, christopher425. Help is here. Please tell us more. Which service did you activate to qualify for the promotion in question? 

-Natasha

[kl272892]

I have  this same problem.  I have chatted iwth several people who just give me the runaround.  I have the option that my offer is ready to redeem but when I pick the Nintendo Switch, I get an error: 

There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account.

[vzw_customer_support]

Hello kl272892

We are here to help. What service did you start? When did you start service?-Joe

[Michael6311]

Has anyone got the nintendo switch from verizon?

[christopher425]

I signed up for the Home Plus Internet plan within the promotional dates.  I received an email stating that my offer is ready to be redeemed.  I have now spoken to 3 representatives that have ALL given me different instructions.  Why is this so difficult?  I have fulfilled my end of the terms, will you not correct this Verizon???

[vzw_customer_support]

christopher425, we're sorry to hear about the issues you've been having with your redemption. We're sending you a Private Message so we can help.

~Jesse

[limechallenger71]

I am also having this issue. I became eligible today and keep getting the error also.

[vzw_customer_support]

Hello limechallenger71, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

[Sharronp98]

Can you also message me as I did the home internet as well

[vzw_customer_support]

Hi! Thanks for staying connected with Verizon. We can certianly message you.

For more promo details, check out our deals page: https://www.verizon.com/deals/.

We sent you a Private Message. Please check it out!

~Gilbert

[vzw_customer_support]

We would love to take a closer look at your situation. Did you receive the email to redeem your promotion? What happens when you try to redeem it via your My Verizon application? 

~Ivone

[DarkWraithZale]

I've been having the same problem, it keeps saying error try again later every time I try to accept the offer. It says I have until 9/09 to accept the offer.

[vzw_customer_support]

DarkWraithZale, we want to make sure that you're able to redeem your offer. To make sure, are you using the app or site? Are you signed in as account owner or account manager when trying to redeem the offer?

~Izzy

[DarkWraithZale]

Account owner and I'm using the app.

[DarkWraithZale]

This is what I get from both the app and website.

We're sorry.

There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account. 

Please try again later.

[vzw_customer_support]

Thank you for checking back in with us. Are you signed in as the Account Owner or Account Manager when trying to redeem the Switch?

-Melissa

[DarkWraithZale]

I'm signing in as the account owner.

[vzw_customer_support]

DarkWraithZale, thank you for the info. Let's figure out what's going on with your redemption. Please be on the lookout for a Private Message so we can take a closer look at the situation.

~Jesse

[christopher425]

Update: I spoke to 3 different reps on the phone from Verizon. Each one gave me a different answer. 

First Rep: Stated he would escalate the ticket and I should hear something back. I never heard back. 
Second Rep: Stated that I would receive a $200 deduction on my next phone bill which, ironically, will occur in two days. This was NEVER what I asked for. I specifically mentioned the Nintendo Switch offer to be redeemed. 
Third Rep: This is the best on yet...she told me to go to my nearest physical Verizon store and that they would have them in stock. She stated that this was a in-store promo offer. I told her that I never went in a store to sign up and that it was through my Verizon app that I enrolled in the home Internet plan. She reiterated that I needed to go to my store and that they have them in stock.
so, I called my nearest Verizon store and asked them point blank, the person on the phone laughed and asked me who told me that they had the consoles in stock. I told them that it was a Verizon rep and she flat out, said that was not how the process worked. She encouraged me to come down and they would call Verizon on the phone and speak with them with me present. 
I made it to the store and the Verizon rep in the store called a back door channel and we were on the phone for nearly 30 minutes. Long story short, I am supposed to receive a call in two days from the same individual that we spoke to while in the store and my issue should be resolved then. He said that the ticket was escalated and we have to wait two more days for it to process. This is so frustrating. Even the representative in the Verizon store agreed with me. This is not how you should treat your customers. How hard is it to simply generate a code and send it to your customer once they check off the criteria that was agreed-upon when signing the contract? This is ridiculous!

[Parra3104]

I’ve been at it for 2 weeks they said 3-5 business days and it’s been 2 weeks and nothing.