Nintendo Switch Offer Error

I'm having the exact same issue as everyone else when trying to redeem my Switch offer. I keep getting the "We're Sorry," error message. I've contacted customer service who has bounced me around to another dept. and they won't answer when contacted. This is very frustrating.

Has anyone had this issue resolved successfully?

Can someone from Verizon support reach out to me???

Accepted answers

christopher425

FINAL UPDATE: So, I just wanted to provide a final update to this post. I DID, in fact, receive my Nintendo Switch in the mail via FedEx today! I called this Monday b/c I did not receive any tracking information that it had shipped per the last reps instructions. I spoke to another nice rep on the phone and explained what was happening. Within 5 minutes she came back on the line and told me to try and redeem my offer. I went on the Verizon app and it went straight through this time and let me order it on the Verizon store. I was truly thankful for her.
Fast forward to Wednesday, the order was confirmed and had not shipped yet. I called again and they gave me the tracking information and it arrived this morning.
To summarize:

-Offer was eligible to be redeemed on 7/21/24

-Offer was actually redeemed on 7/31/24

-Switch arrived on 8/02/24

-7 phone calls to Verizon and multiple live chats & messaging on this community forum

I encourage everyone to be persistent, patient, and kind to the reps on the phones. It's not their fault and taking frustration out on them does not speed the process up nor does it do you and favors. It shouldn't be this difficult, but I'm sure their are many variables in the logistics we can't see on our end that make this process much more difficult than we realize.

Thank you Verizon for the free Nintendo Switch!

Everyone have a blessed day and best wishes on getting your offer redeemed!

All comments

Verizon_Support

Hello, christopher425. Help is here. Please tell us more. Which service did you activate to qualify for the promotion in question?

-Natasha

kl272892

I have this same problem. I have chatted iwth several people who just give me the runaround. I have the option that my offer is ready to redeem but when I pick the Nintendo Switch, I get an error:

There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account.

Verizon_Support

Hello kl272892

We are here to help. What service did you start? When did you start service?-Joe

christopher425

I signed up for the Home Plus Internet plan within the promotional dates. I received an email stating that my offer is ready to be redeemed. I have now spoken to 3 representatives that have ALL given me different instructions. Why is this so difficult? I have fulfilled my end of the terms, will you not correct this Verizon???

Verizon_Support

christopher425, we're sorry to hear about the issues you've been having with your redemption. We're sending you a Private Message so we can help.

~Jesse

limechallenger1971

I am also having this issue. I became eligible today and keep getting the error also.

DarkWraithZale

I've been having the same problem, it keeps saying error try again later every time I try to accept the offer. It says I have until 9/09 to accept the offer.

Verizon_Support

DarkWraithZale, we want to make sure that you're able to redeem your offer. To make sure, are you using the app or site? Are you signed in as account owner or account manager when trying to redeem the offer?

~Izzy

christopher425

Update: I spoke to 3 different reps on the phone from Verizon. Each one gave me a different answer.

First Rep: Stated he would escalate the ticket and I should hear something back. I never heard back.
Second Rep: Stated that I would receive a $200 deduction on my next phone bill which, ironically, will occur in two days. This was NEVER what I asked for. I specifically mentioned the Nintendo Switch offer to be redeemed.
Third Rep: This is the best on yet...she told me to go to my nearest physical Verizon store and that they would have them in stock. She stated that this was a in-store promo offer. I told her that I never went in a store to sign up and that it was through my Verizon app that I enrolled in the home Internet plan. She reiterated that I needed to go to my store and that they have them in stock.
so, I called my nearest Verizon store and asked them point blank, the person on the phone laughed and asked me who told me that they had the consoles in stock. I told them that it was a Verizon rep and she flat out, said that was not how the process worked. She encouraged me to come down and they would call Verizon on the phone and speak with them with me present.
I made it to the store and the Verizon rep in the store called a back door channel and we were on the phone for nearly 30 minutes. Long story short, I am supposed to receive a call in two days from the same individual that we spoke to while in the store and my issue should be resolved then. He said that the ticket was escalated and we have to wait two more days for it to process. This is so frustrating. Even the representative in the Verizon store agreed with me. This is not how you should treat your customers. How hard is it to simply generate a code and send it to your customer once they check off the criteria that was agreed-upon when signing the contract? This is ridiculous!

DarkWraithZale

Account owner and I'm using the app.

DarkWraithZale

This is what I get from both the app and website.

We're sorry.

There was an error when adding this Nintendo Switch or $200 The Home Depot Gift Card promotion to your verizon account.

Please try again later.

Verizon_Support

Hello limechallenger71, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

Verizon_Support

We would love to take a closer look at your situation. Did you receive the email to redeem your promotion? What happens when you try to redeem it via your My Verizon application?

~Ivone

Parra3104

I’ve been at it for 2 weeks they said 3-5 business days and it’s been 2 weeks and nothing.

christopher425

This is ridiculous. My belief is that they don't have the supply to match the demand and they're just stalling or hoping all the customers will cave and take another offer. This really is a shame on Verizon. You attract customers to sign up for services, but then recant on your promises. We should all be shouting this from the mountain tops until someone high enough up makes something happen.

Jose2467

I have the same problem Verizon. It keeps taking me to an error page when I try to redeem my Nintendo switch. Please help

alabedi

I’m also experiencing same exact issue with being unable to claim the Nintendo switch offer, any help?

Verizon_Support

We can help you with your offer. Are you able to see the offer tile on your My Verizon account? ~Peter

Verizon_Support

I'm sorry you were having this issue Parra. Let's look into this together. What service did you start? When did you start service?-Joe

alabedi

Verizon customer service, I need help please!!!

Verizon_Support

We want you to get the promotions you qualify for. Please tell us. Have you received your confirmation email?

~Maria

Sharronp98

Can you also message me as I did the home internet as well

christopher425

Recent Update:

The call I was supposed to receive on Saturday (7/27) never happened. So, I called Verizon for the 5th time. I spoke to a very nice gentleman who seemed to be doing everything he could. He explained that this was a common complaint by many people and that he was trying to see what he could do. After 30 minutes of going back and forth from being placed on hold and asked questions, he came on and told me that the 'back-channel' team is going to ship the Nintendo Switch to my home address and take the option away for me to redeem the off (which I'm totally fine with). He asked me for address confirmation and stated that I would receive and email with tracking information and notification of it being shipped. He said this would happen on Monday due to the warehouse being closed on the weekend, which is where they store the consoles apparently. I told him many thanks and that was the end of our call.

This conversation happened 4 days ago and still not a single piece of communication from Verizon....just unbelievable.

Michael6311

Has anyone got the nintendo switch from verizon?

Verizon_Support

We don't want you to miss out on your Switch. It sounds like you've already has an escalation filled out. Those take about 5-7 days before a code is sent to your e-mail with instructions to redeem. We'd be happy to take a look and will be sending a Private Message.

~Jesse

Verizon_Support

Hi! Thanks for staying connected with Verizon. We can certianly message you.

For more promo details, check out our deals page: https://www.verizon.com/deals/.

We sent you a Private Message. Please check it out!

~Gilbert

christopher425

-Offer was eligible to be redeemed on 7/21/24

-Offer was actually redeemed on 7/31/24

-Switch arrived on 8/02/24

-7 phone calls to Verizon and multiple live chats & messaging on this community forum

Thank you Verizon for the free Nintendo Switch!

Everyone have a blessed day and best wishes on getting your offer redeemed!

Michaelmarinaro1992

I am having issues with redeeming my Nintendo Switch. I click on the redeem offer tile and it brings me to the store. When I add the switch to my cart it is trying to charge me $299.99. It shows the offer is valid and eligible. Help please!

Caz03

Same issue here. Received the email stating I could claim, but no offer card to click. Hope this can be resolved soon!

Verizon_Support

Hello Michael. We would love to help. Was this for wireless service? When did you start this service? -Joe

Verizon_Support

Hello, Caz03. Help is here as we always want to see our customers receive the promotion. Please share more details. When did you sign up for service? Which services did you activate?

-Natasha