I signed up for Verizon services over 30 days ago because they promised me a TV as part of their promotion. However, I never received the TV offer in my email, and it does not appear in my profile. Despite following all the steps and meeting all the requirements, I am stuck in an endless loop of non-responses and poor service.
I have called Verizon 3 times, spending hours on each call, and they only open tickets, to which I receive no responses. While the services themselves are good, the customer service is truly lacking. They are neither competent nor professional in providing a definitive solution. They just waste time and justify it as a system error. Even so, I still haven't received the TV or an explanation.
This experience has been incredibly frustrating. I was lured into switching to Verizon with the promise of a TV, a phone plan for $80 with autopay, and an iPhone for $10. Instead, I am left dealing with broken promises and a complete lack of accountability.
Verizon needs to improve their customer service drastically. If you are considering switching to Verizon because of promotional offers, be prepared for a long and frustrating process with no guarantee of receiving what was promised. I hope this post helps others avoid the same nightmare Iโve been through.
Horrible!
Iโm having the same issue. No remedy.
Hello Noodles. We would love to help. What device did you upgrade to? What plan are you on?-Joe
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