Payment Method Isn't Working For YouTube TV

[bbcrazy]

I received an email today stating my payment method with Verizon isn't working for YouTube TV and that I need to update my payment method.  YTTV gave me three days in which to update.  There is no credit card involved in my payment to Verizon, so there would be no expiration date, etc.  I contacted Verizon, and the customer service representative was unsure as to what I should do. He suggested just waiting three days to see what happens. I really do not want to have my YouTube TV cancelled for not being paid.  I pay my Verizon bills on time and have had zero problems up to this point since signing up for YTTV nearly a year ago. I next contacted YouTube and spoke with one of their customer service representatives.  I told her that my payment information was up to date.  She then explained to me YTTV had not received the payment yet from Verizon.   She told me to contact the Verizon representative again.   Before I bother a representative again, if someone has had this problem, how did you rectify it? 

[SeahawksFan]

I am having the same problem! YouTube TV said that they did NOT receive a payment from Verizon and that the last payment they received was on May 26th! I have had YouTube TV for YEARS through my Verizon wireless account and I have never had this issue. I am getting so frustrated with Verizon Customer Service as they can’t figure out how to escalate this issue to the department that sends the payments (remittances) to YouTube TV/Google! I’m spending $70 a month for a service I cannot access…Verizon needs to figure this out!

[vzw_customer_support]

We never want our customers to be without the services they enjoy. We will send you a private message so we can look into this with you. 

-Toni

[Kimschach]

Hi Toni,  I can’t locate  a private message that you were going to send me to resolve this problem. 

[vzw_customer_support]

Hello Kimschach, we want to help review your payment method for YouTube TV. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[bbcrazy]

Hi, Sarge! Thank you for reaching out. Everything has already been resolved.

[SeahawksFan]

Can you please help me with this?! I have been on the phone with NUMEROUS agents….they have disconnected my call “conveniently” while transferring me to a supervisor. 

On July 3rd, I spoke with a representative by the name of Horacia. She said that I would get a call back by the 10th of July. It is now the 25th and I am still without my YouTube TV service, even though I am paying for it! Tomorrow is the 26th and it will mark another month that Verizon has failed to send Google a payment (Google said that Verizon always pays them on the 26th of each calendar month for my account. The last payment they received from Verizon was on May 26th. They promptly disconnected my service 24 hours after not receiving Verizon’s payment!!! This is unacceptable! It shows that my TouTube TV is “active”, but when I log in the same error message the original poster wrote is what I receive “Need to update payment method”.

I need help and I need this to be resolved ASAP. I cannot re-enroll in YouTube TV as it is $82.99 a month and I am locked in at $64.99 a month. It would be incredibly unfair if I lose my locked in price because of Verizon’s failure to pay for my service!

[vzw_customer_support]

We want to ensure that you're getting the services you're paying for. We're sending a private message so we can take a look at your account with you.

-Katie

[SeahawksFan]

Thank you! I will respond right away.

[vzw_customer_support]

We understand how this sort of message would be concerning. We'll be happy to take a look into this further with you. Please be on the look out for a private message from us so we can gather more details.

-Katie

[Kimschach]

Hi Katie,  I never received a private message from you to resolve this issue. 

[Kh-Phil]

Hi Kimschach,

In case you were not aware, Private Messages are sent via this community platform and can be accessed by clicking/tapping on the envelope icon at the top right of any Community Page. When a new message arrives, a number will appear on the envelope.

 

If there is nothing in that location, please let us know.

Regards,
Verizon Moderation Team

[Josh2002]

I just got a email as well I hope this gets figured out its ridiculous