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+Play Paramount/Netflix bundle Netflix acct activation issue for 9 days

Netflix acct activation issue for 9 days now. 2 tickets submitted. 2 Different Verizion reps including one supervisor promised getting back to us for update in 24-48 hours regardless resolution, but never did.

Still no netflix, no update from Verizon, and contacting customer service is no help. I was told it was a known issue from their reps. Has anyone have encounter the same issue for this long?

Comments

Verizon_Support

9-days and a few broken promises about a callback would be more than enough to frustrate me, premolar. It sounds like we've already lifted 2 tickets for the issue. We would be happy to check on the status of those tickets, as they can sometimes take a little longer to resolve than others. Please be on the lookout for a private note from us so we can check on those tickets.

-Joseph

Cloudy2024

I have been facing this exact same problem since mid December. Any resolution?

Verizon_Support

Cloudy2024, we're sorry to hear that you're having problems with your Netflix. We're sending you a Private Message so we can gather more details.

~Jesse

premolar

Still no resolution. Another ticket issued on 1/9 by an agent. Now total 3 tickets in 17 days for the same issue. We have been w Verizon for over 15 yrs, and there are 6 lines under my account. We finally have decided to move onto another carrier. We will close the acct as soon as my nieces are back in town who are under my plan. Please see attached for the “reason” provided by the agent why Verizon couldn’t provide the appx time frame for the resolution. Good luck w Verizon.

Verizon_Support

lidaqd We're sorry to read that you're thinking about leaving us. We definitely want to make sure that we find a solution to your concern. Are you still having the same issue with activating Netflix on the +play site? ~Peter

premolar

Peter, if you meant to reply "premolar", not "lidaqd ", there is no resolution, and no contact from Verizon as of today, day 20.
I will update this post if I hear anything from Verizon before I leave. Please look up my account on your end before reaching out to me. Thank you.

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