Pro On the Go

[cp1029]

I was supposed to have a delivery last evening between 7pm and 9pm under this program. At 902pm, when no one came and no one texted or called to say they were late, I went on the verizon app and it said he/she attempted delivery and failed. Then my entire order was cancelled.

From 630pm until 10pm, I sat near the door, and we have Ring doorbells set for any motion near the door, even if they don't ring the bell, and we have a dog who barks when he hears someone. None of that helped.  Obviously the delivery person never bothered to attempt delivery.

I then searched online and found this is not unusual; that the Pro on the Go delivery staff often lie about attempted delivery. 

As a result, my entire order was cancelled. I called Verizon the next morning at 8am and after 50 min on with the rep was told that they would have to start over again with an entirely new order, BUT could not do so until another day or two passed because the phone the Pro on the Go either had not yet returned the phone or it had not been processed at Verizon, AND a new contract could not start yet.

What is allgedly a great service is actually a waste of time. The "program" should be eliminated and the staff fired.

[vzw_customer_support]

Thank you for bringing this experience to our attention. Our goal is to be able to provide this service as a seamless experience for our customers. We'll be reaching out via private message so we can gather more details to assist you.

-Katie

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we were able to confirm the new order was processed and clarified questions around the trade-in process. For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/trade-in-program-faqs/?task=tradein If you still require assistance or have any questions, please contact us for support.