Samsung tv promotion

[Britelizabeth88]

Been a customer for 10 years and seen they had a promotion for an upgrade on my phone. Really did not care to upgrade was really ok with my other phone but seen they had the upgrade to a Samsung s24 and would also be able to get the tv. Welp I'm not in the same messed up confusing mess as everyone. I now believe there will be no tv. So over the lies. Have talked to 5 people and still all saying different things. 3 said they would call back and never did. No one wants to help and when they do they say they can only create up to $500. Gosh i would like is be told the true. 

[vzw_customer_support]

Hi there Britelizabeth88. We are committed to ensure that you receive all of the promos that you redeemed. We are here and willing to help. Can you advise when you purchased your phone and when and what steps did you take to redeem the promo?

-Erica

[Britelizabeth88]

December 8th had the plan already so did not have to upgrade to it. 

[vzw_customer_support]

Thanks for reaching out here again! Let's determine our next steps to make sure you are able to redeem your promotion. Have you received the promotional redemption email with the instructions to redeem?

-Deb

[Britelizabeth88]

No and I have been told wait this many days and have.. I'm so beyond irritated with this now. 

[vzw_customer_support]

We know how important it is that we get this resolved asap; we're sending you a Private Note.

-Cait

[Redneckcorp]

Every get this fixed?