Smart Family app Cant login

Jerrytampa
Newbie

I just signed up for Smart Family app I can sign in the first part with my login then it wants a pin but its not my account pin.  30 mins later they texted me a pin but it didn't work. Now it says Im locked out for 24 hours.  

i just signed up. Ive never logged in and now locked out and cant get in.

I called the help number and spent amd jour explaining my issue for them to say there is nothing they can do.  What is up with this service????

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vzw_customer_support
Customer Service Rep

We want to make sure all services are working properly. Are all apps to date? Is your device up to date? ~Geo

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