Subscription bundle process

[Mimcclenton1]

In current state Verizon allowed me as a customer to sign up for the Disney+ bundle under one of my lines that has the unlimited welcome plan.  I currently already had a Disney+ subscription under Verizon. Under the FAQs for the bundle it notes that as a customer, you may want to or need to cancel a current subscription so that you’re not billed twice. When I signed up for the bundle, however, it automatically took off my current subscription, which I thought was great, less friction in the process. What I was never told, however is that to actually complete the set up process my bill would need to be up-to-date. So essentially Verizon let me sign up for a deal. I cannot utilize canceled what I already had in place and was using, And didn’t tell me beforehand any of this   so today upon calling customer service after spending hours trying to figure out why I could no longer use the Disney service, including calling them. is when I was notified that it’s because I have a past due balance that I can’t complete set up  I was also told that I was getting a credit back from the cancellation of my current subscription of Disney+

at this point you can see where I feel deceived as a customer  while the discount is a fantastic one the fact that I was allowed to sign up for a bundle that may be technically I’m not fully eligible for only to be able to not use it upon the expectation that in current state, the system tells me I’m good to go including giving me a reference number.  

I’ve been a customer for 15 years and this is the first time I have felt completely slighted by Verizon  while I’m capable of paying the past due balance it’s not a necessity for me to get the bundle or any additional services through Verizon outside of my phone service  

my suggestion is you do two things 

First  and most important is don’t let people sign up for something you call a perk if they’re not fully eligible for perk
second, if your FAQs notate as a customer I have to fully manage my subscriptions, and yet the system automatically canceled my existing subscription without telling me I would not be able to set up. The new subscription again feels very deceptive in manner

at this point I will more than likely just get my Disney subscription through another means and no longer carry any additional subscriptions through Verizon. If I cannot trust what is automated, and not truly self manage as the FAQs suggest I should be doing

I hope you all fix this for other customers