Hello and good evening.
Today, I received an email from Verizon stating that I need to activate the "Disney+ Bundle" perk that also includes Hulu and ESPN+ before March 13, 2025 otherwise, the perk will be removed from my Unlimited Plus mobile phone plan. I added the perk to my phone line on December 7, 2024 and have since been paying for it through Verizon since then. I have always seen the "Activate/Register" Button for the Disney+ Bundle displayed on the main account page of my Verizon account whenever I sign in and have attempted numberous times to activate the darn perk, but with no success. I have had NO issue whatsoever with accessing and using any of the three services(Disney+, Hulu, ESPN+), but this "Activate/Register perk" button will never leave the main page of my Verizon account and it has frankly been quite annoying because I will get the occasional email trying to remind me to activate the perk. I have tried numerous times to activate the perk through Verizon(which redirects me to log in to Disney) and I have also tried to log in to Disney apart from Verizon. I am at my wit's end and have become quite annoyed with this problem. It is only until today that I have decided to post my issue to the Verizon Community forum because I received an email stating that the perk would be cancelled and removed from my account on March 13, 2025.
As a clarifier: I did already have a Disney+ account prior to adding the "Disney+ Bundle" perk to my Verizon Unlimited Plus mobile phone plan, but that was quite some time before. I have NEVER had a problem accessing Disney+ to watch content since being linked to my Verizon account; I have ONLY had a problem with trying to officially "Activate/Register" the perk on my Verizon account main page. I did NOT have a Hulu or ESPN+ account prior to adding this specific perk to my Verizon plan.
I do not know what else to do. Please HELP!
Hello dmath468, thats definitely not the experience we wish our customers to have with our perks. Once you select Activate Perk, it should direct you to Disney to complete registration. Once its complete the first time, the activation should of been removed and changed to manage perk. To better understand this situation, we'd like to know. When you go into account settings in Disney+, under billing, does it say Verizon?
~Brian
Hello Brian, thank you for taking the time to respond to my request for help.
When I log in to my Disney+ account settings, under 'Your Plans & Subscription', it shows that I have the "Legacy Disney Bundle", directly under that it states it is a Verizon subscription and directly to the right of this it provides a hyperlink to "Manage on Verizon".
I'm wondering if you used to have an older Verizon plan such as the ones called "5G [something]", and you had Disney+ services included with that plan, but you changed your plan to Unlimited Plus recently? The system must be trying to log you in under the older plan and that's why the "new" one won't work.
No, this scenario does not apply to my situation.
Thank you for the helpful details, dmath468. We'd like to ensure the registration steps have been completed to ensure enrollment is captured. If you have not done so, please follow the set up steps in order, to complete set up for Disney+, Hulu, and ESPN+. You can find the steps here, http://spr.ly/6605LlUcJ. Please let us know how this goes.
-Danielle
Hello Brian, does the information I have provided you with give you a better grasp of the problem I am facing? Do you know of a solution?
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
Hello Pam, yes I still need assistance. The issue has not been resolved for me.
Hi Pam, I still need help with this technical problem I have encountered. When can I expect a customer support member to respond to this thread again? I have not seen any member of Verizon's support team respond for a couple days...
Hi there! We would be happy to help out with registering for the Disney+ bundle. Send us a Private Message so we can assist with this issue.
-Cynthia
Having your Disney Bundle working correctly is crucial. Thank you for working together with us. We have sent you a Private Message with more details to ensure that this gets resolved ASAP.
-Sean
I am still having problems with this issue and now Verizon just cancelled my Disney+ bundle. This has become so irritating. I need more help with this problem!
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