Unable to remove Disney Bundle

I’ve been trying for 4 months to remove the Disney bundle from my account. I’ve called Verizon every month because they keep charging me. They credit me and then charge me again. I’m tired of calling them every month. Last time I called they told me it was resolved and when I looked at my bill it was still there. At this point I refuse to pay my bill until Verizon stops charging me for a service I haven’t used since February. I’ve been a costumer for 15years and I have never been so frustrated.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your Disney bundle issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

All comments

Verizon_Support

Four months is far too long to be dealing with removing the Disney Bundle, Carmen332. I know how frustrated I would be if everytime it was supposed to be removed, but still showed on the bill. It sounds like this one may need some extra attention and I am here to help. Since I will need account access, please be on the lookout for a private message from me.

-Joseph

SynthpopAddict

Seems like all you'd need to do is go into your account under the manage perks section and cancel the subscription, unless you are currently under a MyPlan contract stipulating that you must have the perk as a part of the contract. If you have this under the +play subscriptions, login to the +play account and cancel it from there.

scielencki

I have also been dealing wtih this for 4 months. I have since left Verizon leaving only my home internet wtih you all. The Disney Bundle is still being charged at the 2019 bundle price of $21. I do not use this and cannot get you all to remove. Your representatives are very rude even more confirmed with Disney rep on the phone hearing them talk to me. They have now supposedly opened the 6th ticket and always say that they will followup but I never hear anything. I am currently on my 20th 2 hour phone call with them. I am guessing that the issue is that the legacy bundle is the form +plus plans that are not longer issued and verizon can't figure out how to cancel it.

Verizon_Support

Hey scielencki, 4 months and still nothing is figured out. We want to make sure you are not having to worry about this month after month. We will be sending you a private message to further assist you today.

-Rosie

SynthpopAddict

Do you mean it's something under the +play subscriptions? That's something different than your Verizon account and the CS reps probably can't access it. I found this on the website about managing the +play subscriptions:

https://www.verizon.com/support/knowledge-base-301835/

If you've ported out your phone number and were using the phone number to login to +play, the website says you need a different user name (maybe your User ID?) to be able to keep using +play.

If you mean the Disney+ bundle, that's in your My Verizon > Services & Perks > Manage Services & Perks > Disney+ and you cancel the subscription from there. You have to be the Account Owner or Account Manager to unsubscribe, which would explain why CS can't do it since they don't own/manage your account.

https://www.verizon.com/onesearch/search?q=Cancel%20Disney%20%2B&lid=sayt&sayt=cancel%20disney+*

Verizon_Support