Verizon Dollars

[sweetlaw8]

I have been just accumulating verizon dollars.  It is set to auto redeem but, it never does.  I have called and spoken to agent after agent, supervisor after supervisor, and had case after case set up.  Current case is *****.  No resolution ever.  I would like to use $368 toward mt bill of $450.  I get answers like oh can't use verizon dollars toward my bill.  

[SynthpopAddict]

You're not the first person to report this.  There's a disconnect between Synchrony (? -  I think that's the company who runs the Verizon Visa card) and Verizon with getting the Verizon Dollars over to your Verizon account.  I don't know whose side the problem is coming from, unfortunately.  If reporting the problem to Synchrony hasn't helped either, then your best bet is to try an outside source who specializes in consumer issues.

[vzw_customer_support]

We want to make sure you're getting your rewards. We'll be sending you a private note to help. -James

[sweetlaw8]

James--This sounds great and how do we plan to do this.

[sweetlaw8]

I am still looking for a solution.

[vzw_customer_support]

Hey sweetlaw8, thank you for reaching out. We want to make sure you get the help you need. We will send you a private message and go from there. 

-Rosie

[sweetlaw8]

Jacquetta and Balter were able to resolve!!!!!

[vzw_customer_support · Accepted solution]

Hi sweetlaw8, Thank you for taking the time to work with us and get the issue resolved. We see everything was taken care of on another thread. We're happy that Jacquetta and Balter were able to resolve your issue. Feel free to reach back out if you need further assistance. Your years of loyalty are very much appreciated!

~Jesse