How do I pay my bill, even thought I've exceeded?

[Bloo185]

I make my prepaid payments online via the credit/debit option. I however do not feel comfortable saving my card information online. Which means that each time I make a payment, I go through the manual process of re-adding my card information, thus updating the status. All of which I'm fine doing over and over again. There are times where I may add funds to my account 2 or 3 times within a month. Obviously this is a problem.

I have made numerous attempts through the prepaid service number: 888-294-6804 . The automated system will not update my debit card information, and will proceed to disconnect the call. After being disconnected I redialed '888-294-6804' to speak with an agent via the "4, 6, 4" menu prompts. Unfortunately immediately after entering my 10 digit mobile number, I was routed directly to the automated payment center. Thus the "4, 6, 4" menu prompts no longer worked, and I was again disconnected by the automated service.  I've repeated this exact process 4 times now. I've even used the "611" option on the mobile device and I'm still unable to add a payment option. I'm hoping someone will be able to provide me with a working solution

[vzw_customer_support · Accepted solution]

Thank you for reaching out to us. We do not have the ability to see PrePaid accounts here. You can contact them via their phone number ( 1-888-294-6804) or they also have a Chat feature on VZW.com. You must be logged into your account in order to use the chat feature.

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