I purchased a pre-paid jetpack and refill card. On the refill card it says 'Balance expires 30 days for $15 refill, 90 days for $60 refill and 180 days for $90 refill from the date it is added to the account.'
I've applied the full $90 to my account for 10GB of data, but it says it expires in a month. Based on the above I was under the impression that it expires in 6 months. Which is correct 1 month or 6 months?
I'm very disappointed if this was misleading and the data balance expires in 30 days...
Let's get this all cleared up! I definitely don't want you to be disappointed.
You can contact our prepaid customer service department at 888-294-6804 to get all this cleared up. They will be more than happy to fully explain how the plans work and when the data will expire on the 10GB plan.
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Worthless response.Why not just answer the poster's question here in the forum so all can get the benefit. This confuses
me as well which is one reason I stay away from prepaid. Another reason is the posts which say how their balances
mysteriously disappear over a period of a few days into the billing cycle.