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Can only download MMS on WiFi

Hi all, I just switched to Verizon (Prepaid) from T-Mobile.

Ever since I got my number switched over and working on the my phone, I haven't been able to download or send MMS messages over the data network. What's weird is that I can download MMS when connected to Wi-Fi, but not when connected purely through the mobile network even though I have full working data (5GUW). This was confirmed using Google Messages and Textra.

Any idea what's happening and/or troubleshooting methods I can try?

Phone: OnePlus 12

Plan: Unlimited Plus

Troubleshooting methods tried: Device Reboots, toggling SIM card, resetting network settings, toggling auto download MMS in Google Messages, re-downloading Google Messages, Toggling Block Messages add-on in My Verizon.

Any help is appreciated, thanks!

Comments

Ann154

Can you please confirm if the T-Mobile phone is turned off and the SIM card removed?

OP12User

Correct, the T-Mobile service was disconnected on 10/15 and the old SIM card is removed.

Ann154

You might have to reach out to Verizon customer service to have them reset your provisions from their end.

Verizon_Support

Hi OP12User. I see you are having issues with your messages on the OnePlus phone. What troubleshooting have you been able to complete. We are here to assist and get you up and running to send and receive messages with ease.

-Deb

OP12User

Hi Deb! See below for troubleshooting actions take:

Device Reboots
Toggling SIM card,
Resetting network settings
Toggling auto download MMS in Google Messages
Uninstalling and Re-installing Google Messages
Toggling Block Messages add-on in My Verizon.

Verizon_Support

Hello, thanks for reaching out today! We will be more than happy to help. Please send us a Direct Message to discuss it further.

*Wendy

komrade

What was the solve here? Having the same issue

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