Hi all, I just switched to Verizon (Prepaid) from T-Mobile.
Ever since I got my number switched over and working on the my phone, I haven't been able to download or send MMS messages over the data network. What's weird is that I can download MMS when connected to Wi-Fi, but not when connected purely through the mobile network even though I have full working data (5GUW). This was confirmed using Google Messages and Textra.
Any idea what's happening and/or troubleshooting methods I can try?
Phone: OnePlus 12
Plan: Unlimited Plus
Troubleshooting methods tried: Device Reboots, toggling SIM card, resetting network settings, toggling auto download MMS in Google Messages, re-downloading Google Messages, Toggling Block Messages add-on in My Verizon.
Any help is appreciated, thanks!
Can you please confirm if the T-Mobile phone is turned off and the SIM card removed?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Correct, the T-Mobile service was disconnected on 10/15 and the old SIM card is removed.
You might have to reach out to Verizon customer service to have them reset your provisions from their end.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hi OP12User. I see you are having issues with your messages on the OnePlus phone. What troubleshooting have you been able to complete. We are here to assist and get you up and running to send and receive messages with ease.
-Deb
Hi Deb! See below for troubleshooting actions take:
Hello, thanks for reaching out today! We will be more than happy to help. Please send us a Direct Message to discuss it further.
*Wendy
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