Can't use my Verizon plan until add-on charges are resolved?

I'm running into an issue while trying to add an add-on to my prepaid line.

This last saturday (5/3) I ran into my plan's data cap. Yesterday (5/5) my monthly plan renewed, and I confirmed I had access to my unlimited calls/text, as well as my data being renewed. I've had this prepaid plan for years, and finally decided it was maybe time to see what I could upgrade to.

While looking at my account & available plans, I saw the Unlimited Data add-on for $10 a month and decided to give that a try. I went through adding funds to my account and paid for the add-on. Later that evening, my text messages started bouncing, & I started getting the message "You were unable to send/receive a text message to due to a device restriction or insufficient funds". I'm also using Google Messages, so I'm unsure if that might be related at all.

I discovered the payment was still listed as a pending charge on my bank, and resigned myself to waiting for the charge to go through. This morning, the charge did go through. I've confirmed that my data is working, but I'm still getting the message "You were unable to send/receive a text message to due to a device restriction or insufficient funds" when trying to text. (Some texts are also appearing as "Can't load attachment" with a "Message expired or not available" error, or with a "Message not sent: service not activated on network" error.)

Right now, I feel like this is the only way I can contact Verizon support. Presumably I'm unable to call, and their support request page doesn't load.

Since the charge only recently went through, is there still a wait on Verizon's end to "re-instate" my plan access? Why does it work this way in the first place? My plan was already paid for and working before I added the add-on; why would that charge affect the plan I've already paid for? And most importantly, how long will I have to wait until I can send/receive texts again?

Accepted answers

Verizon_Support

The level of assistance you need is only available via our phone support. Please dial 611 from your device, or 888-294-6804 from any phone to get in contact with Prepaid support.

All comments

same532

An update:

I called Verizon support and was able to talk to a representative, who had to transfer me over to the prepaid area. I waited for a bit and was then hit with a "We've texted you a link to our online chatbot for faster response", and then the call reset as if I had just called the support line and needed to select what issue I was having.

I'm still unable to send or receive non-Verizon related calls or texts.

same532

Update, again:

Since the $10 Unlimited add-on is a toggle in account settings, I decided to try turning it off and see how that worked for me. Turning it off resolve the texting issue, at the expense of losing the add-on that I'd paid for. Seems like to turn it back on would require adding more funds to my account, which I'm not keen on doing.

SynthpopAddict

I'm wondering if you have an older plan which is not currently available to incoming customers, and whatever data add on there is was designed only for the current prepaid plans. I'm a very light data user on my phone so haven't ever run out of data, but when I look at my prepaid account, there's not an "add data" option in my add-ons. (Maybe it only appears if one runs out of data or otherwise gets a low data remaining message?)

I have a button in my main account overview page which allows me to change my plan to some other prepaid plan currently available. Have you tried that feature instead, if you want to go to unlimited?

Verizon_Support

The level of assistance you need is only available via our phone support. Please dial 611 from your device, or 888-294-6804 from any phone to get in contact with Prepaid support.